HOMES SOUTH WEST Salary
CHARLCOMBE MANOR CHARLCOMBE LANE BATH BA1 8DS UNITED KINGDOM
TIN: 13205028
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Earnings on positions in HOMES SOUTH WEST
HOMES SOUTH WEST is looking for employees for positions:
care coordinator
Working hours
- full-time | Permanent
Requirements
- previous basic housebuilding knowledge would be an advantage
- experience of handling customer complaints face to face and/or via telephone
- ability to work independently, prioritise work and take initiative
- strong interpersonal, communication and relationship skills
- proactive and resilient in a fast-paced working environment
- adaptable and flexible, able to manage workflow and demonstrate a high degree of self-organisation
- customer service: 1 year
Contract type
- oversee the work of contractors and report on poor contractor outcomes
- ensure materials are available as required to facilitate remediation
- co-ordinate the Customer Care Operatives, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries
Responsibility
- monitor the Customer Services Inbox
- checking and ensuring work has been carried out to the customer’s satisfaction
- archive site information as required
- ensure all relevant documentation is held in the customer plot files