HOMEFAIR BLINDS AND SHUTTERS

Responsibility

• responsible for the running of a busy office environment, and the effective management of the Customer Service Team
• demonstrating durability in various work settings to contribute effectively to exceptional service
• deputising the line Director in business-critical functions when required
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• ensuring a consistent, effective and customer focused attitude to communications with customers, ensuring that high levels of service are maintained
• successful negotiation of cost-effective outcomes to customer service issues
• communication with customers , suppliers, internal and external customers to ensure smooth operation of customer operations
• communicate with relevant employees to ensure high levels of customer satisfaction and service levels are achieved
• ensure administration systems and working procedures are maintained & developed and identify and implement improvements as required
• develop and improve processes and procedures

Requirements

• time Management – demonstrates a keen ability to manage time and workload and able to prioritise tasks accordingly
• customer Focus – understands the needs, objectives and constraints of those in other disciplines
• commercial Focus – understanding of the financial and business environment for area of responsibility. Is clear on where department can make a commercial contribution to the business
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• analytical Thinking – acquires understanding of a problem or situation by breaking it down systematically in order to resolve the problem or situation
• inspirational Team Leadership – adopts the highest standards and commands respect of others through acting with integrity and fairness. Motivates staff to achieve desired company goals/objectives

Earnings for position customer service manager

Current offers for the position:

Responsibility

• call centre and customer facing experience is essential, but mainly a positive and can-do attitude is what you need to succeed
• you will also sell blinds accessories, take shop collection orders and deal with customer queries and service issues as they arise
• responding to customer needs and handling complaints through a variety of channels

Requirements

• A mature and friendly disposition is essential. The successful candidate must be confident in and enjoy dealing with people face to face and be able to identify and service our customers needs
• customer service: 2 years

Current offers for the position:

Responsibility

• flexible for both the company and customers
• attention to detail and accuracy skills
• great customer service skills
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• an empathetic outlook
• strong numeracy skills
• excellent administrative skills and experience
• strong team working ability
• willing to embrace new challenges
• flexibility and able to adapt quickly to changing priorities
• be passionate about being the best you can be and want to achieve targets
• ability to recognise own areas of development and activity work toward the development of these areas demonstrating learning agility
• outstanding timekeeping skills
• we are looking for a Customer Service Administrator to join our team! We pride ourselves on developing our new and existing staff on their customer service skills, supporting their personal growth and building more engaged employees to get the best out of each individual
• we love to work with people who are driven to succeed, who immerse themselves in their role, and enjoy a challenge. Positivity, determination and enthusiasm are vital to doing well within Homefair Blinds and Shutters
• responding to customer needs and handling complaints through a variety of channels
• updating system and analysing data information
• proactively reviewing customer orders / order history to identify and resolve future issues and concerns

Requirements

• call Centre: 1 year

Current offers for the position:

Responsibility

• come join an established and trusted provider of customer made blinds, shutters and made to measure curtains
• tasks include the assembly of a range of window coverings
• some tasks require the use of machinery and power tools but these are low level industrial grade applications
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• we pride ourselves in offering our customers the highest standards, offering an extensive range, from classic styles to modern designs to suit every taste and budget
• working with sizes in various metric and imperial units is a requirement
• do you have previous Production Operative experience?
• this includes working with a range of materials such as aluminum and PVC extrusions, componentry and textiles as well as metal brackets and screws

Benefits

• mobile phone

Current offers for the position:

Responsibility

• leadership of recruitment, induction and training of new staff

Requirements

• homefair Blinds and Shutters are one of the UK's leading window blind manufacturers and retailers
• responsible for generating new customers and new revenue streams through innovative and creative thinking
• responsible for the regional contribution that’s enables the delivery of group strategy and growth
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• performance management of the Northwest Operations including Retail setting, Field Sales Representatives, Window Blind Installers and Office Staff
• we are recruiting a Permanent, Full-time Operations Manager for our Northwest Operations, with periodic visits to Head Office in Seaham County Durham
• the Operations Manager role will pride itself on leading, motivating, organising and growing our Northwest Operations Team, to ensure a top-quality service for all Homefair Blinds and Shutters’ customers
• daily management of the Northwest operations team to ensure continued engagement and wellbeing
• daily update and monitoring of service and revenue
• operating throughout the North East and North West of England, we currently have 20 retail showrooms that are, supported by a dedicated manufacturing base employing over 130 people
• responsible for the effective planning, preparation and monitoring of Sales Representative’s & Installer appointments
• planning and Organisational skills

Current offers for the position: