HOLSTEIN UK Salary
SPEIR HOUSE STAFFORD PARK 1 TELFORD TF3 3BD ENGLAND
TIN: 03674328
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Earnings on positions in HOLSTEIN UK
HOLSTEIN UK is looking for employees for positions:
customer service co-ordinator
Working hours
- full-time | Permanent
Responsibility
- organise staff workloads and re-allocate as necessary
- co-ordinate staff training relating to systems, processes, Herd book rules and customer services
- communicate business changes, develop processes to support and provide/arrange training where appropriate
- deal with disputes at sales, liaise with Auctioneers and Rules Committee
- ensure month end processes, manual adjustments are applied correctly within the timescales
- liaise with Area Managers, Field Officers to support Member queries/products
- answer customer services calls, classification calls, and direct line calls
- be a point of escalation for any queries or complaints
Requirements
- extensive experience of managing a team, preferably in a customer services environment
- excellent customer service skills
- an ability to remain calm under pressure
- must be able to adapt to challenging situations
- good negotiation, influencing, relationship building and persuading skills
- ability to make decisions
- excellent verbal and written communication
- excellent interpersonal skills and a collaborative management style