HolidayGems Salary
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Earnings on positions in HolidayGems
HolidayGems is looking for employees for positions:
customer service executive
Working hours
- full-time
Language
- english
Requirements
- able to create solutions & identify areas for improvement in procedure
- excellent team player with the ability to work independently
- A flexible and adaptable approach to work
- great attention to detail and accuracy
- ability to organise, prioritise and manage own workload efficiently to tight deadlines
- GDS experience with Galileo
- customer service experience in a fast-paced office environment
- excellent telephone manner
Responsibility
- the ability to handle a high-volume of incoming calls from customers and agents regarding documentation and booking queries
- ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements
- prioritise and action e-mails effectively and action daily booking queues
- ensuring the customers receive outstanding service so that they can confidently leave positive reviews online about our business
- investigate booking anomalies and irregularities
- chase relevant suppliers for documentation/confirmation
- effectively manage and resolve escalated issues
- fulfil any critical/crisis support as directed by Manager