customer service advisor
4 the last 253 days, recently 2023-10-09
Responsibility
- providing support and guidance for the team of customer service advisors, from new employee onboarding to providing refresher training sessions
- job Title: Senior Sales and Customer Service Advisor
- working as part of our inbound/outbound contact call centre team taking a mix of sales calls and customer service calls and when required to ensure the smooth running of a shift, that its efficient and targets/objectives are met
Show more +8 - promote and encourage upsells within the team, ensure upsell information is relevant, up to date and is offered by all
- job Purpose: This is a developmental role and first step in gaining further knowledge into the management of a team
- understand and retrieve information to collate data for daily Management Information
- line Responsibility: To: Customer Experience Team Leader
- shift: Working hours 9am – 5pm
- support team leader within the call centre day to day to ensure we have adequate cover for shows and events during peak times
- ensure that all forms of customer communications platforms are responded to within the agreed service level agreements, including social media, emails and Feefo
- identify and maximize sales opportunities through cross selling and up selling through a sale-by-service approach
Requirements
- excellent team player
- passion for people and customer service
- confident telephone manner and PC literate
Show more +10 - strong ability to motivate others
- competent written communication skills via email and other platforms
- ability to communicate at all levels, showing professionalism via various channels and departments via telephone, email, and face to face
- ability to multi-task effectively through accurate planning, prioritisation, and utilisation of own time and that of the team
- ability to handle complaints and difficult situations in a patient, calm and effective way
- A good team player and leads by example
- ability to work well under pressure
- computer literate and attention to detail
- retail sales: 1 year
- customer service: 1 year
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