HELPING HANDS

Responsibility

• monitor all information on CRM to ensure that you are aware of all New Business Meetings in the Region each day
• manage customer and carer queries and action effectively and efficiently
• update CRM and the Resourcing Report with the status of all Meetings and their status/progress
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• provide Managers with up to date information on carer availability, contact information and support with queries
• manage and maintain customer and carer files
• support in the recruitment of carers from the UK and internationally
• schedule placements for carers ensuring customers and carers are effectively matched
• start all new business ensuring our clients’ needs and requirements are met, and they are truly delighted
• organise and coordinate the travel and arrival of our Carers as communicated to our clients and their families
• liaise with Clients and their families to ensure that we communicate efficiently and effectively how and who will be caring for themselves or their families
• take accountability and “own” the relationship with the client and their families and other stakeholders until the commencement of care and ensure the smooth transition to the relevant LIRM and CC who will be overseeing the client moving forward
• collaborate with the finance team to ensure that we have set up the contract correctly and have received the funds for all respite clients

Earnings for position care coordinator

Responsibility

• monitor and audit performance across your area to maintain 100% compliance across both services
• lead by example and be instrumental in creating excellent working relationships ensuring that Helping Hands values are delivered in a professional manner and are always maintained, with members of the team, company, and customers
• manage, report, and monitor performance within your branches and Live In service, always ensuring plans are put in place to improve. Report all progress being made along with agreed action plans to the Regional Care Director
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• deliver excellent customer service standards across the area to ensure that customer and carer focus is always delivered, this will increase retention though an excellent service
• provide the Regional Care Director with regular performance updates from your area to include steps taken to improve areas of underperformance and areas of opportunity along with an update on the progress being made with key projects

Earnings for position area manager

Responsibility

• advising and liaising with internal stakeholders on commercial property matters
• dealing with acquisitions and disposals
• review all documentation on property matters, advising where applicable
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• arrange for all property matters acquisitions documentation to be produced including the lease and summary documents
• support in the negotiation of all property matters
• support the commerciality of Helping Hands property by taking a lead role in rental reviews
• support the property team in maintaining lease, lease event databases
• provide advice on all disputes with Landlords and how to best overcome
• manage servicing activity to specialist equipment within branches
• assist with disputes as they arise
• monitor and record a risk register
• manage alongside current legislation

Earnings for position commercial property solicitor

Responsibility

• manage contracts and negotiate renewal of existing contracts to maximise revenue for the business
• manage and monitor external and internal stakeholder relationships, dealing with confidential information in the appropriate manner
• support colleagues in understanding contractual requirements and ensure they adhere to the terms
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• work with operational teams and finance colleagues to mitigate any risks arising from the contracts
• maintain a central robust database of contracts for both services and proactively manage renewals
• maintain up to date knowledge of commissioning context for social care and NHS, including understanding of Care Commissioning processes of ICB’s
• engaging with commissioners within set criterion eg pricing but providing business cases for items of that – potentially signing off contracts in conjunction with Head of Revenue/Finance Director

Earnings for position contract manager

Responsibility

• A bit about is
• helping Hands was created 10 years ago and has grown every year
• what are we looking for
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• housekeeping –
• we provide all cleaning materials
• helping Hands Cornwall is looking for Housekeepers
• all laundry is dropped to the property by the supervisor
• we believe in strong communication and organisation between ourselves and the clients, this has helped to secure us with over 100 properties across the West Cornwall area, specialising in St Ives, Marazion, Praa Sands, Hayle and other surrounding areas
• when you have finished just let the supervisor know and they will come and check the property off
• fridays and Saturdays are a must
• training is provided
• report any issues and damages to the management office
• making sure all houses are kept to a very high standard
• report any issues and damages to the housekeeping manager

Requirements

• cleaning: 1 year
• housekeeping: 3 years