HELPDESK HEROES  Salary

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AMELIA HOUSE CRESCENT ROAD WORTHING BN11 1QR ENGLAND
TIN: 10216628
 Communication & media production
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HELPDESK HEROES

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HELPDESK HEROES is looking for employees for positions:

apprentice

  • apprentice

Working hours

  • apprenticeship

Responsibility

  • candidates for this role must be comfortable dealing with people, both face-to-face and remotely using telephone and video/screen sharing
  • 1st Line IT Support and escalation
  • tracking and routing problems and requests
  • client management both face to face and via email and phone
  • troubleshooting, configuring and assisting with various software packages for Windows, macOS and Linux
  • assisting our remote specialists with hands-on tasks for local networks
  • assisting with project planning and delivery
  • estio Training have an exciting new opportunity for a Technical Support Apprentice with HelpDesk Heroes an IT Support Company based in Central London

Requirements

  • 5 GCSEs grades A*-C/9-4 or equivalent
  • to maintain a high degree of customer service for all support queries and adhere to all service management principles
  • to take ownership of user problems and be proactive when dealing with user issues
  • clear and strong on the phone
  • hard working
  • good knowledge of technical IT
  • driven/hungry to succeed
  • experience with troubleshooting and resolving technical issues