HELLIOS INFORMATION is looking for employees for positions:
customer advisor
Working hours
full-time
Salary
salary
Education
bachelor's
Responsibility
build a rapport and strong relationship with customers by advice and support throughout the onboarding process
accurately log and maintain records of customer contact, activity and outcomes on our CRM system
speaking with customers with regard to payment of their subscription fee as a new or renewing customer
actively participate in team meetings to share and exchange information
work consistently to ensure personal targets relating to call rates are consistently met and exceeded
make 40-50 outbounds calls per day to supplier customers to explain the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription
provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers
first line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
Requirements
education to degree level
highest accuracy and attention to detail
strong organisational skills
previous experience in a customer service environment
good knowledge of other MS Office applications
working knowledge of data management and data analysis
articulate with a confident telephone manner
demonstrable experience of process improvement
account manager
Working hours
full-time
Language
english
Salary
salary
Requirements
A degree
excellent time management skills
proven experience of managing customer relationships, customer success and service delivery with multiple stakeholders in B2B
valid driving licence
experience of managing data in a high-quality analytical service environment
high degree of accuracy and attention to detail
work as part of the team to meet deadlines
proven delivery of defined targets and deadlines
Responsibility
provide a regular progress status report to the Sector Manager
sales coordinator
Working hours
full-time | Contract
Salary
salary
Requirements
articulate with a confident telephone manner
strong communicator with good interpersonal skills
highest accuracy and attention to detail
strong organisational skills
previous experience in event sales
working knowledge of events and data management
good knowledge of other MS Office applications
proven track record of working to deadlines and targets
Responsibility
first line support for delegates regarding JOSCAR Live, responding professionally to calls and emails with accurate and clear information
accurately log and maintain records of customer contact, activity and outcomes on our CRM system
work to targets with regard to number of registrations
build a rapport and strong relationship with customers by advice and support throughout the JOSCAR Live event
make a high volume of daily outbound calls to our exisitng customers to explain JOSCAR Live, the registration process etc to secure 300 registrations
events coordinator
Education
degree or HND in event management, hotel or catering management, leisure and tourism, marketing, or business desirable
Responsibility
produce detailed proposals for events
research venues, suppliers, and contractors, and negotiate prices
manage and coordinate suppliers and all event logistics
manage all pre-event planning, organising guest speakers and delegate packs
organise facilities for car parking, traffic control, security, first aid, hospitality and the media
make sure that insurance, legal, health and safety obligations are followed
oversee the dismantling and removal of events and clear the venue efficiently
produce post-event evaluation to inform future events