HELLIOS INFORMATION Salary
KEMP HOUSE CHAWLEY PARK CUMNOR HILL OXFORD OX2 9PH ENGLAND
TIN: 08285399
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Earnings on positions in HELLIOS INFORMATION
HELLIOS INFORMATION is looking for employees for positions:
customer advisor
Working hours
- full-time
Education
- bachelor's
Responsibility
- build a rapport and strong relationship with customers by advice and support throughout the onboarding process
- accurately log and maintain records of customer contact, activity and outcomes on our CRM system
- speaking with customers with regard to payment of their subscription fee as a new or renewing customer
- actively participate in team meetings to share and exchange information
- work consistently to ensure personal targets relating to call rates are consistently met and exceeded
- make 40-50 outbounds calls per day to supplier customers to explain the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription
- provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers
- first line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
Requirements
- education to degree level
- highest accuracy and attention to detail
- strong organisational skills
- previous experience in a customer service environment
- good knowledge of other MS Office applications
- working knowledge of data management and data analysis
- articulate with a confident telephone manner
- demonstrable experience of process improvement