HEIDELBERG ENGINEERING Salary
55 MARLOWES HEMEL HEMPSTEAD HP1 1LE
TIN: 07727357
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Earnings on positions in HEIDELBERG ENGINEERING
HEIDELBERG ENGINEERING is looking for employees for positions:
technician
Working hours
- full-time | Permanent
Language
- english
Requirements
- relevant ICT qualification or equivalent through experience
- A strong work ethic and a can-do attitude
- demonstrable experience working within the IT sector required
- ability to manage time effectively and to prioritize workload in a fast-paced environment, with minimal guidance
- ability to work under pressure
- ability to diagnose and resolve basic technical issues required
- excellent communication skills and the ability to interact in a professional and responsive manner with highly specialised medical personnel
- excellent knowledge of Microsoft Windows operating system Windows 7/8/10 required
Responsibility
- logging requests reported by customers and internal staff via telephone and email on our CRM system
- communicating with all levels of stakeholders, talking them through steps to resolve issues and keeping them informed of progress
- ensuring helpdesk tickets are diagnosed and resolved/escalated in a timely manner
- providing support and integration for the software product range within the Heidelberg Engineering group
- the validation of new installations of customers’ I.T based systems
- maintaining customer satisfaction by resolving issues quickly, efficiently and professionally through telephone or remote support
- the first-line support and maintenance for the software and hardware product range of the Heidelberg Engineering group, through the identification and resolution of customer IT and device-related issues
- management of internal IT infrastructure and in-house IT applications