HEDGES DIRECT GROUP Salary
YORK HOUSE FOXHOLE ROAD CHORLEY PR7 1NY ENGLAND
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Earnings on positions in HEDGES DIRECT GROUP
HEDGES DIRECT GROUP is looking for employees for positions:
customer advisor
Working hours
- part-time
Responsibility
- deliver a first-class customer experience offering advice or resolving customers queries
- handle a high volume of customer communications
- manage customers’ expectations, be honest, supportive, professional and friendly
- deal with customers queries promptly and provide first contact resolution where possible
- where customer queries cannot be resolved in the first contact, communicate with thecustomer what will happen next
- do what you say you are going to do and always go back to the customer in a timely fashion
- call customers with updates on their orders
- call customers with details of delays or problems
Requirements
- empathy
- good listening skills
- ability to diffuse potential situations
- strong effective communicator
- motivated and driven
- customer Care or call centre experience
- confident personality with a can-do attitude
- works well under pressure