Earnings on positions in HEDGES DIRECT GROUP
HEDGES DIRECT GROUP is looking for employees for positions:
- deliver a first-class customer experience offering advice or resolving customers queries
- handle a high volume of customer communications
- manage customers’ expectations, be honest, supportive, professional and friendly
- deal with customers queries promptly and provide first contact resolution where possible
- where customer queries cannot be resolved in the first contact, communicate with thecustomer what will happen next
- do what you say you are going to do and always go back to the customer in a timely fashion
- call customers with updates on their orders
- call customers with details of delays or problems
- empathy
- good listening skills
- ability to diffuse potential situations
- strong effective communicator
- motivated and driven
- customer Care or call centre experience
- confident personality with a can-do attitude
- works well under pressure
- the development & implementation of an integrated CRM strategy
- seasonal planning and budgeting
- optimisation of our customer journey via segmentation & targeting, testing and refinement
- track and report on activity performance and customer metrics
- responding to performance KPI’s and ensuring learnings are used to inform future strategy
- management of our email & SMS channels, working with our ESP to maximise opportunities
- ideally educated to degree level in Marketing or similar
- proven track record in a similar role
- proficient in interpreting data and driving actionable recommendations
- commercially astute and driven by results
- experience in working with ESP platforms
- pro-active, can-do attitude
- team player with excellent inter-personal and communication skills
- 3-5 years’ experience in a previous marketing role
- handling a high volume of inbound calls which you will convert into sales
- handle a high volume of inbound calls which you will convert to sales
- handling outbound calls to customers from your quote pipeline
- handle outbound calls to customers from your quote pipeline
- providing customers with advice and then placing their order
- provide customers with advice and then place their order
- handling enquiries via Live Chat and emails
- handle enquiries via Live Chat and emails
- previous experience in a sales environment, ideally one year
- excellent verbal and written communication skills
- strong negotiation skills
- experience in managing a pipeline of customers
- experience of managing a pipeline of customers
- confidence, ambition and desire to succeed
- A commercial mindset
- confident personality with a can-do attitude