HEALTH MANAGEMENT

Responsibility

• support operational teams to ensure maintenance of 14001 accreditations; compliance with external reporting requirements; and continual development of Environmental Management Systems
• ensure that any client bespoke requests are appropriate agreed and signed off in accordance with the relevant approvals
• work collaboratively to lead, guide, advise and support operational teams in the identification and effective management of environmental risks and opportunities
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• support strategic planning and identification of requirements for current and future BI products and services
• responsible for any ensuring that clinical operational delivery is within the standard TOM unless it has been priced accordingly
• to ensure that all contractual requirements are met within agreed timeframes and costs
• dealing with any other tasks, as and when required, appropriate to the position and situation
• the Performance Manager will report to the Performance Director in the area and lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets in the Area. They will be able to effectively analyse and understand performance information, filtering key messages to report to the Performance Director on an exception basis

Earnings for position manager

Responsibility

• manage referral flow to sub-contractors and ensure service users pathways are continuous across providers
• ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard
• developing positive relationships with internal and external stakeholders from across and within the health, wellbeing, community and voluntary sectors
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• ensuring team and individuals have value and performance based objectives that align to the performance requirements of the contract
• establish simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experience
• ensure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance management requirements
• ensuring high quality delivery in line with the service delivery specification, SOPs and national / local evidence/guidance
• proficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activity
• ensure the qualitative capture of evidence through service user feedback, case studies and effective compliments/complaints monitoring
• disseminate information and resources regarding the service provision including group activities and other relevant services on a regular basis
• proactively identifying any service improvement needs that may affect the day to-day operational delivery of the service
• deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP compliance
• represent the service as required at meetings, conferences, and forums
• deputising for the Service Manager in the event of sickness or annual leave
• attend local network meetings as part of coordinated approach to demonstrated reach, engagement and sharing good practice
• develop trusting and beneficial relations with workplaces across Buckinghamshire, optimising opportunity to support workforces to adopt positive health and wellbeing behaviours, maximising referral routes to our service
• undertake outreach work within the community and build connection with local organisations and other services interconnected to the wider and social determinants of health
• coordinate and deliver events to promote the Buckinghamshire Healthy Lifestyle Service to generate high quality referrals, with a focus on priority areas and populations
• carry out ad hoc business projects and support for the ETE Manager where required

Requirements

• healthy Eating and Nutrition
• smoking Cessation
• physical Activity
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• weight Management
• alcohol consumption
• NHS Health Checks
• working alongside the Service Manager, you will ensure that the highest possible standards of care are always applied and adhered to

Earnings for position team leader

Responsibility

• identification, reporting and monitoring corrective action for any non-compliances
• being the main point of contact to raise and deal with any issues arising such as performance breaches, claims/payment discrepancies and forecasting provided by Service Delivery teams
• acting as a regular point of contact for SLC for day-to-day queries on data, reporting, complaints, contract compliance, claims discrepancies etc

Earnings for position contracts manager

Responsibility

• managing the daily running of the contract to the quality standard that is required, ensuring that service delivery remains compliant
• reviewing the performance of staff, identifying training needs and planning training sessions
• work with Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process

Requirements

• obtain CTC security clearance as this is mandatory for this role
• to ensure Home Office KPI's are being achieved whilst adhering to SLAs
• to undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
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• to ensure that Team Leaders are delivering effective management of 121’s, meetings
• appraisals and disciplinary process and recording in accordance with company policy
• to provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing Team Leaders and the wider operational team
• to coach, develop and motivate the Team Leaders/team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
• liaising with Supervisors, Team Leaders, Contact Centre Manager and the customer to gather information and resolve issues
• deputise in Contact Centre Managers absence and take responsibility for reporting and customer meetings where appropriate

Earnings for position team manager

Responsibility

• complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
• carry out stop and searches for any missing customer files
• regularly test of panic alarms designed, to protect employees
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• maintain and order stationary, including keeping all reception leaflets and information up to date
• arrange travel for customers who require assistance in getting to their appointment
• assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
• identify additional support with other sites where necessary in management of the appointment session
• co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC
• carry out reminder calls to customers for appointments
• work closely with the Team Performance lead to ensure the sessions run smoothly and to time
• regular WIP checks

Requirements

• experience in dealing with both internal and external stakeholders
• good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems

Earnings for position customer service representative