internal sales
20 the last 351 days, recently 2023-10-11
Responsibility
- hayley Group is the largest independent distributor of engineering products and consumables in the UK
- you will join us on a full time, permanent basis and in return, you will receive a competitive salary
- main duties & responsibilities
Show more +50 - the successful candidates will be joining a well-established and experienced team in order to provide excellent customer service
- efficient response to incoming phone/email enquiries and orders
- providing quotations and technical advice to the branch network
- preparing quotes for customers based on their individual requirements
- receive and process incoming customer enquiries by phone and email
- build rapport with customers, Hayley branch staff and suppliers to establish credibility when providing product and services information
- utilising the IT system to accurately identify, source and price items
- efficient response to incoming enquiries and orders
- pursuing new business opportunities, using outbound sales techniques
- processing and raising purchase orders based on customer requests and enquiries
- create quotations and sales orders
- full training will be provided on our full product range, as well as Hayley’s bespoke computer software
- prepare quotes for customers and help provide assistance to Hayley branch staff on fastener items
- recording enquiries, orders, invoices and other documentation
- achieve profitable sale of goods across the product range, up-selling as appropriate
- achieving the profitable sale of goods across the product range, up-selling/cross-selling as appropriate
- hayley Group Limited are looking for an Internal Sales person to join our well-established and experienced team based at our Stoke branch. You will join us on a full time, permanent basis and in return, you will receive a competitive salary
- sourcing prices for products and delivery costs from suppliers
- hayley Group Limited are looking for an Internal Sales person to join our well-established and experienced team based at our Burton upon Trent branch
- outsource non-stock items by liaising with our supply partners for price and delivery
- liaise, engage, and communicate with other departments and divisions within the group
- working with management and colleagues to identify improvements to services and products
- prompt follow-up on customer enquiries not immediately resolved
- building a rapport with customers, establishing credibility when providing product and service information
- taking customer enquiries via telephone and email
- liaise, engage, and communicate with other departments and divisions within the Group
- sourcing and purchasing stock to help maintain stock levels
- manage and maintain existing accounts, and further development any potential new business
- assisting with purchasing tasks, including placing orders with suppliers
- prepare quotes in response to customer requirements
- preparing quotes, bids and tenders in response to customer requirements
- we are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service
- location: Unit B2, Nexus Court, Gloucester Business Park, Hurricane Road, Brockworth, Gloucester, Gloucestershire, GL3 4AG
- using the IT system to accurately identify, source and price items
- learning how to use Hayley’s bespoke IT system and the company’s product range
- manage and maintain existing accounts, and help to further develop any new potential business
- use knowledge to obtain non-stock items
- assist in the maintenance and development of our existing LinkedIn account
- undertake ad-hoc duties as required
- to undertake other similar or associated duties as may be assigned to you
- recording enquiries, orders, invoices, and other documentation
- working Hours: 40 hours per week, Monday to Friday
- undertake ad-hoc tasks, including booking in products and raising customer invoices, as required
- take personal responsibility for timely and accurate fulfilment of customer requirements
- undertake ad-hoc purchasing tasks, including placing orders, booking in products and raising customer invoices
- working within Internal Sales, your main responsibility will be to support and assist with customer enquiries, which will involve raising purchasing orders, ordering components and resolving queries
- knowledge & Skills requirements
- providing an efficient response to incoming enquiries and order via email and phone, using our bespoke IT system to accurately identify, source and price items, and accurately record enquiries
- this role is suitable to those working currently within sales or an engineering environment; however, the role is also suitable for those looking to start a new career
- utilise Hayley Group’s IT system to accurately identify, source and price items, as well as record enquiries, sales orders and raise purchase orders
Requirements
- experience in a sales environment would be beneficial
- enthusiastic, keen and willing to learn new skills
- experience with fasteners and similar products would be beneficial, however is not essential
Show more +28 - experience of dealing with MRO products would be advantageous, however is not essential
- experience of dealing with MRO products or working in an engineering/sales environment
- previous experience in an engineering environment would be advantageous, however it is not essential
- experience in a sales environment is essential
- desire to succeed in a sales environment
- experience in, or a desire to succeed in a sales environment is essential
- knowledge of engineering products and processes is desirable, however not essential
- previous experience of working within an engineering environment would be advantageous, however not essential
- knowledge of fluid power products would also be advantageous
- knowledge of fluid power would be advantageous
- knowledge of engineering products and processes is essential
- previous experience of achievement in a similar role would be advantageous, however not essential
- customer- focused, driven to provide consistently high levels of service
- proficient in basic computer applications
- customer-focused and driven to provide consistently high levels of service
- customer focused – driven to provide a consistent high level of service
- ideal candidate will have relevant product knowledge of engineering consumables/MRO products
- good level of communication and numerical skills
- professional level of verbal and written communication skills, as well as good numerical skills
- excellent time managements skills
- enthusiastic, keen and willing to learn
- good verbal and written communication skills
- good verbal and written communication skills, as well as numerical skills
- customer-focused, driven to provide consistently high levels of service
- basic computer skills
- full training for the role will be provided
- willing and able to learn about and support new products
- strong level of communication and numerical skills
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