HARRY SOLUTIONS Salary - Salary Report

overseeing the helpdesk and managing/ delegating issues to 1st, 2nd and 3rd line engineers
providing remote technical support to customers via phone or email whilst maintaining a high level of customer service
tutoring and teaching junior engineers
Show more +5
ensuring that all incidents and requests are accurately logged and categorised within their in-house ticketing system
installing and configuring computer hardware, software operating systems, applications, systems, networks, printers, scanners and associated technologies
planning and undertaking scheduled routine maintenance checks and upgrades
communicating effectively with the team, customers and third parties taking ownership of user requests and escalating more complex service issues to the relevant team member when required
line Manager: Director

5-year minimum experience working within a similar technical role
A very good understanding of Office 365
A good knowledge of Windows, 7, 10, 11 and Windows server / Mac operating systems
Show more +11
A very good understanding of Windows server applications
being self-motivated and organised
ability to work with the business team to ensure targets are being met
working to deadlines
A logical approach to problem solving
analytical skills
communicating effectively via email, phone and in person working both independently and as a team
learning quickly and adapting to complex concepts
an honest and discreet approach to confidential information
prioritising and balancing multiple tasks
full UK driving licence with no points or pending convictions

HARRY SOLUTIONS