HARRY SOLUTIONS  Salary

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MY TRUSTED ACCOUNTANT LIMITED UNIT 6, BALFOUR COURT LEYLAND PRESTON PR25 2TF UNITED KINGDOM
TIN: 11401887
 IT-Services
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HARRY SOLUTIONS
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HARRY SOLUTIONS is looking for employees for positions:

senior engineer

  • senior engineer

Working hours

  • full-time

Responsibility

  • overseeing the helpdesk and managing/ delegating issues to 1st, 2nd and 3rd line engineers
  • providing remote technical support to customers via phone or email whilst maintaining a high level of customer service
  • tutoring and teaching junior engineers
  • ensuring that all incidents and requests are accurately logged and categorised within their in-house ticketing system
  • installing and configuring computer hardware, software operating systems, applications, systems, networks, printers, scanners and associated technologies
  • planning and undertaking scheduled routine maintenance checks and upgrades
  • communicating effectively with the team, customers and third parties taking ownership of user requests and escalating more complex service issues to the relevant team member when required
  • line Manager: Director

Requirements

  • 5-year minimum experience working within a similar technical role
  • A very good understanding of Office 365
  • A good knowledge of Windows, 7, 10, 11 and Windows server / Mac operating systems
  • A very good understanding of Windows server applications
  • being self-motivated and organised
  • ability to work with the business team to ensure targets are being met
  • working to deadlines
  • A logical approach to problem solving