HARRIS FEDERATION Salary
4TH FLOOR NORFOLK HOUSE WELLESLEY ROAD CROYDON CR0 1LH
TIN: 06228587
HARRIS FEDERATION Premium profile inactive Premium profile inactive
Earnings on positions in HARRIS FEDERATION
HARRIS FEDERATION is looking for employees for positions:
service manager
Responsibility
- monitoring and reporting on service desk performance metrics, KPIs and SLAs
- manage the continued roll out of our preferred service desk system, ensuring the best possible end user experience
- re-routing or escalating IT support tickets to the appropriate team and work with relevant stakeholders to achieve resolution
- taking ownership of problem management, including managing communications for any major incidents
- developing and implementing service desk best practices and standard operating procedures to enhance efficiency and service quality
- acting as a point of contact for escalations and complex technical issues
- leading, coaching and mentoring all staff within the Service Desk team
- working with members of the senior team to drive improvements in resolution time and user experience
Earnings on positions in HARRIS FEDERATION
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2590 £