HARPER JAMES

Responsibility

• to play a key role in the compliance of the firm
• to support/assist the COLP with all aspects of Risk and Compliance
• to support/assist the Money Laundering Reporting Officer
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• identifying UBOs, parent companies, FCA regulated firms, overseas territories and potential PEPs/sanctions
• contacting clients to request updated ID when ID has expired
• carry out audits of new client onboarding process and ensuring correct ID has been requested and received
• carry out risk assessments of new clients for AML
• assist with sending out terms and conditions for new clients
• carry out CDD/AML/KYC checks for the onboarding of new clients and for new matter opening
• assist with opening new matters and ensuring AML checks are in place
• provide ongoing email and phone assistance with compliance-related queries from Solicitors, Finance, BD and Client Services team
• sole responsibility for the upkeep and filing of AML records
• carry out regular file audits and report any issues or discrepancies for further investigation

Earnings for position compliance officer

Responsibility

• develop and execute strategic sales plans, leveraging innovative techniques and tools to maximise outreach effectiveness
• collaborate with marketing and legal teams to align sales strategies with business objectives and optimise lead generation efforts
• stay abreast of industry trends, competition, and market dynamics to capitalise on emerging opportunities
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• implement sales training and mentorship programs to ensure team members are equipped with the necessary skills to succeed
• monitor and analyse key performance indicators to assess team and individual performance, identify areas for improvement, and implement necessary adjustments
• foster a positive and motivating team culture that promotes continuous growth and success
• this role will be on an individual contributor basis to start, moving to build and lead a result-oriented team that excels in targeted cold outreach to prospective clients on agreed timetable . As a result, experience of managing a team is required

Requirements

• proven track record of success in B2B sales and business development, with a focus on cold outreach and lead generation
• experience in leading and coaching high-performing sales teams, achieving and surpassing targets
• excellent communication, negotiation, and interpersonal skills, with the ability to inspire and motivate team members
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• strong analytical and strategic thinking capabilities, enabling data-driven decision-making
• at least 4-5 years sales experience, ideally within a professional services environment
• familiarity with legal services or related industries would be advantageous
• experience of coaching and supporting sales executives
• tech-savvy with proficiency in utilising CRM systems, sales tools, and digital communication platforms
• target driven with the ability to perform in a high-pressure, high-volume sales environment
• A self-driven and results-oriented mindset, with a determination to achieve and exceed objectives
• A team player who can also work independently
• A confident and authoritative attitude when dealing with others

Responsibility

• client Services Manager – Legal Requests
• part-time/Job Share 2.5 days a week
• your insights into clients' needs will enable effective collaboration between teams, resulting in the successful resolution of client requests
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• your personalized approach will demonstrate our commitment to providing tailor-made solutions
• the role
• at Harper James, we understand the vital importance of building strong relationships with our clients, and we are recruiting a Client Services Manager to be the face of our firm and ensure seamless coordination, allocation of work and introductions
• you will be a vital point of contact for our valued clients and be instrumental in our mission to make expert legal advice more accessible to ambitious businesses, and be the driving force behind providing outstanding client experiences
• you will be the bridge between our valued clients and our highly experienced legal teams
• collaborative Work Allocation: Work closely with our legal teams to ensure seamless coordination, allocation of work and introductions
• harper James is a forward-thinking law firm founded in 2014 with a clear purpose – enabling growth-oriented small and medium-sized businesses to succeed
• you will serve as a trusted advisor, actively listening to clients' needs, and demonstrating empathy and understanding in guiding them to the right legal solutions
• harper James: Empowering Business Growth
• we have redefined the traditional legal model, leveraging the expertise of remote-working lawyers, cutting-edge technology, and unique subscription plans to provide accessible, high-quality legal services to our diverse clientele
• about you
• our vision is to create a world where all viable businesses thrive, supported by excellent legal services delivered by professionals who value work-life balance
• qualified solicitor
• familiarity with the full range of commercial legal services we offer
• are you ready to play a crucial role in the success of ambitious and entrepreneurial businesses? Are you a client-focused professional? Are you passionate about constantly improving processes and systems to enhance client experience?
• exceptional organizational skills, with a knack for efficient work allocation and coordination
• your expertise in quickly understanding the capabilities of our legal experts will be crucial in finding the perfect fit for each client's unique requirements
• analytical mindset and a passion for continuous process improvement

Responsibility

• harper James has a great opportunity for a Business Development Executive. The role will be based from our Sheffield office playing a key part of a busy and successful team
• we are interested in speaking with ambitious people with similar sales experience or perhaps you are looking to kick start a sales career
• be the first point of contact for all new potential business
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• develop a variety of CRM management skills to maintain consistent CRM hygiene
• consistently exceed your monthly revenue and client-based targets
• manage a sales pipeline and sales process from first contact to client won

Responsibility

• supporting the Client Service Team within a varied admin role
• managing Client Services inbox
• obtaining relevant documents from clients
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• speaking to clients who call with enquiries
• supporting account managers with management of clients
• liaising with other teams in the firm
• recommending improvements/changes to Harper James systems and processes
• dealing with general requests from clients about our services and specific requests to renew, terminate and/or amend their terms of engagement with the firm and documenting these interactions
• input into the digital and technological evolution of Harper James as we strive to be at the forefront of digital transformation within the legal service space
• we aspire to disrupt the model for which legal services are provided to businesses

Requirements

• excellent interpersonal skills with the ability to support various team members in a busy and fast paced environment