Earnings on positions in HAMPSON TRAINING ACADEMY
HAMPSON TRAINING ACADEMY is looking for employees for positions:
- review and follow up on feedback from students, Offering exceptional after sales support to students and clients
- submit reports on training activities and results
- perform other related duties appropriate to your post as required
- be a focal point within the company handling enquiries and bookings by telephone, email and Jivo chat
- to assist in delivering the annual marketing task and event calendar
- to work with cross-functional teams to establish priorities and activity
- work with the company managers to develop opportunities to support sales and drive promotional opportunities
- handling enquires and bookings via telephone, email and Jivo chat
- drive traffic into the academy
- assisting with general admin tasks such as filing, data entry and document management
- analysis of monthly performance and campaign success, capturing learnings so we can continuously evolve and improve our activation
- continually seek and find methods to increase our customers lifetime value, use upselling, retention, and re-engagement techniques
- hold qualifications in Marketing or similar experience
- marketing: 1 year
- experience: No prior experience required, but an interest in customer service and digital marketing is essential
- communication: Excellent written and verbal communication skills
- digital marketing: 1 year
- marketing: 1 year
- organization: Strong attention to detail and the ability to manage tasks effectively
- creative: A flair for creativity and a desire to contribute ideas to marketing campaigns
- problem-Solving: Ability to handle customer issues calmly and professionally, ensuring resolution
- assist customers through various communication channels with product inquiries, issues, and order-related questions
- maintain detailed records of customer interactions and feedback for continuous improvement
- assist in the preparation of digital marketing reports and presentations, providing insights and recommendations based on campaign performance
- collaborate with the team to resolve any escalated customer concerns and ensure customer satisfaction