HAMPSHIRE TRUST BANK PLC

Responsibility

• hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions
• the bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority
• our Values and Behaviour
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• to work closely with the Head of Flow to identify opportunities in the market and maximise HTB volumes
• all members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in
• to originate the required number of proposals and profitable volume of business per month as targeted
• customers matter
• to achieve quarterly and annual volume targets
• our dedicated Asset Finance, Development Finance, Wholesale Finance and Specialist Mortgages divisions ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper
• to work with brokers, Internal Sales and Underwriters to maintain quality of proposals to meet approval targets
• we also provide savings accounts to individuals and businesses and since we lend only to businesses, our savers can be sure their money will be used to boost the British economy
• we listen to our customers
• we value customer relationships over transactions
• originate and develop new business with existing assigned Brokers by maintaining and strengthening the business relationship
• we strive to deliver what customers want, when they want it, how they want it
• we prioritise customer outcomes over corporate expediency
• for more information, please visit our website: www.htb.co.uk
• we deliver
• we approach everything we do with discipline and set high standards
• we do more with less and embrace change
• we are fanatical about financial rigour and risk discipline
• we execute consistently with speed and accuracy

Requirements

• hit quarterly and annual volume requirements
• ensure HTB meets its rate and margin requirements
• complete broker reviews in line with HTB policy
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• ensure HTB maintains its market reputation for Customer Service Excellence
• extensive experience of delivering sales volume through established broker/ dealer relationships
• ensure operating with integrity in the market at all times
• experience in the provision of dealer stock / inventory finance
• A good understanding of the car/vehicle sector/market and how it operates
• existing stock / inventory customer / dealer/ broker relationships
• existing supercar and/or classic car financing experience / customer & dealer relationships

Responsibility

• hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions
• the bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority
• our Values and Behaviour
  Show more +17
• all members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in
• customers matter
• our dedicated Asset Finance, Development Finance, Wholesale Finance and Specialist Mortgages divisions ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper
• we also provide savings accounts to individuals and businesses and since we lend only to businesses, our savers can be sure their money will be used to boost the British economy
• we listen to our customers
• we value customer relationships over transactions
• we strive to deliver what customers want, when they want it, how they want it
• we prioritise customer outcomes over corporate expediency
• for more information, please visit our website: www.htb.co.uk
• we deliver
• we approach everything we do with discipline and set high standards
• we do more with less and embrace change
• through the Service Desk ensure all Incidents and business Service Requests are resolved within our SLA’s
• new Starter Induction – responsible for ensuring all new starters have a quality joining experience with regards to IT
• we are fanatical about financial rigour and risk discipline
• all aspects of people management, including monthly 1:1, performance reviews, objective setting, absence management and the training and on-boarding of new team members
• we execute consistently with speed and accuracy

Requirements

• at least 3 years’ experience in a customer services environment
• minimum of 3 years’ experience in a servicing role in the financial industry
• experience in finance and banking, ideally retail banking
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• experience in managing live service support teams at Level 1 and Level 2
• demonstrable ability in analysing incidents and planning, arranging or creating solutions
• experience in high pressure or demanding environments where issues are customer facing or business affecting
• experience in handling outsourced suppliers and teams, remote management and collaboration
• knowledge of JIRA or similar issue tracking software beneficial

Responsibility

• to manage the team inbox, ensuring all inbound enquiries are logged on the team’s central workload spreadsheet in accordance with team procedure requirements
• to manage general administrative tasks including mortgage statements, customer contact detail updates, and amendments to direct debit
• to complete refund and invoice payment referrals via our payments system

Requirements

• previous experience in a fast-paced customer service environment
• A comprehensive understanding and knowledge of MS Office suite
• excellent communication and strong attention to detail
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• previous experience working within Mortgages would be beneficial

Earnings for position administrator

Responsibility

• hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions
• the bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority
• our Values and Behaviour
  Show more +14
• all members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in
• customers matter
• our dedicated Asset Finance, Development Finance, Wholesale Finance and Specialist Mortgages divisions ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper
• we also provide savings accounts to individuals and businesses and since we lend only to businesses, our savers can be sure their money will be used to boost the British economy
• we listen to our customers
• we value customer relationships over transactions
• we strive to deliver what customers want, when they want it, how they want it
• we prioritise customer outcomes over corporate expediency
• for more information, please visit our website: www.htb.co.uk
• we deliver
• we approach everything we do with discipline and set high standards
• we do more with less and embrace change
• we are fanatical about financial rigour and risk discipline
• we execute consistently with speed and accuracy

Requirements

• experience in Financial Services especially Mortgages, Asset Finance and Savings
• hands-on architectural experience and the ability to so for key projects and deliverables
• evidenced solution architecture and successful system design delivering benefit to the business
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• experience working with or exposure to internal or external audit
• experience working with a Hybrid Cloud organisation with SaaS, IaaS and PaaS

Responsibility

• hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions
• the bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority
• our Values and Behaviour
  Show more +16
• all members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in
• customers matter
• our dedicated Asset Finance, Development Finance, Wholesale Finance and Specialist Mortgages divisions ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper
• we also provide savings accounts to individuals and businesses and since we lend only to businesses, our savers can be sure their money will be used to boost the British economy
• we listen to our customers
• we value customer relationships over transactions
• we strive to deliver what customers want, when they want it, how they want it
• we prioritise customer outcomes over corporate expediency
• for more information, please visit our website: www.htb.co.uk
• we deliver
• we approach everything we do with discipline and set high standards
• we do more with less and embrace change
• we are fanatical about financial rigour and risk discipline
• reporting to the Senior Regulatory Compliance Manager, this role is part of a group compliance team operating across regulated and unregulated products. In this role, you will provide advisory support and guidance on conduct and compliance matters
• we execute consistently with speed and accuracy
• support the Senior Regulatory Compliance Manager in the development of the advisory function

Requirements

• previous experience of working in a financial services regulated environment
• exceptional attention to detail, rigour and accuracy
• excellent analytical abilities, including experience
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• excellent written and presentation skills