HALO RESOURCING

Responsibility

• deliver a service which ensures all customers can achieve best value for products thereby improving customer outcomes
• develop clear understanding of the customers' challenges and business priorities to drive increased, confident usage of the SIMS software suite
• demonstrate advanced insights and understanding of each customer's business priorities with particular regard to the Independent Schools market
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• develop a highly collaborative and positive relationship with the customer, managing adoption, driving usage, monitoring health and customer satisfaction
• develop a highly collaborative and positive relationship with the customer, manage adoption, drive usage and increase customer satisfaction
• work closely with schools on their MIS, offering support and guidance on key objectives
• provide a high level of functional expertise and knowledge of the Independent Schools' sector
• gaining a good understanding of the platform and associated business processes
• achieve maximum fulfilment and cost reduction for customers, whilst maximising revenue for the business
• working alongside Supply Chain Coordinators to manage implementations
• manage own diary ensuring school bookings are made a minimum of a term in advance
• be a proactive member of the Senior Leadership Team to nurture and create a high-performing, engaged customer success team
• liaising with both new and existing suppliers
• to expand the customer's use of the product and support with thought leadership activity
• ensure services are delivered in a professional manner with a strong focus on customer satisfaction
• drive customer retention, identify new growth opportunities and secure customer willingness to advocate on a range of products
• analysing and validating system configuration data from the customer's project team
• translate customer data into actionable insights and improvement projects
• chasing incumbent suppliers for existing worker data
• provide a high level of functional expertise and sector knowledge to expand the customers' use of the product
• validating and preparing data on the system to ensure accuracy against the initial data provided
• considers and create future resource requirements based on new customer onboarding and customer spend
• negotiating rates/margins to ensure a balance of Client savings and supplier fulfilment incentive
• represent the "Voice of the Customer" across the different business teams
• conducting pre-go-live system testing related to the data
• coordinate performance management, sickness absence management, regular one-to-one meetings, appraisals and all other people management aspects
• highlight supply chains with low candidate submissions and/or fill rates and hard-to-fill roles
• represent the "Voice of the Customer" across different departments such as the Product or Service Desk Team
• co-ordinating data sets from various sources
• coach and mentor other members of the team and provide feedback to better service offerings
• pinpoint challenges faced through discussion with the Operations team and suppliers
• supporting post-Implementation reviews
• act as a senior point of escalation
• arrange and host supplier forums to obtain feedback to report back
• work with customers and internal stakeholders to identify opportunities for process efficiencies through improving data quality
• reach out to current suppliers on the system to support
• assisting in gathering data from customers and suppliers to upload into the platform as part of the implementation, or part of the regular clean-up of data
• work closely with the Customer Success Director to continuously improve the levels of service provided
• research and explore new suppliers not currently on the system
• support improvements to customer satisfaction, utilising feedback from transactional and relationship surveys
• work with customers, suppliers, and the implementation team to gather, reconcile, check, and load data into the platform as part of the Implementation
• in partnership with the Account Management team attend customer meetings, lead on service improvement plans and the measurement of customer satisfaction
• drive the delivery of action plans to improve customer satisfaction through effective service delivery
• analyse weekly and monthly reports, identifying trends and conducting root cause analysis to promote a culture of continuous improvement

Requirements

• knowledge and experience of a wide range of SIMS products
• experience in building customer relationships to influence client thinking and decisions at a senior-level
• relevant experience working in the Independent Education sector, preferably in a Senior Leadership position
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• experience in managing customer engagement and evidence of collaborative working
• strong interpersonal skills to foster positive customer relationships
• pro-active, strong organisational/time management skills and the ability to manage multiple projects simultaneously
• pro-active, strong organisational/time management skills including the ability to manage multiple projects simultaneously
• creative problem solver, ability to work both independently and within a team
• creative problem solver
• strong persuasive communicator with the ability to deliver both remote and face-to-face presentations to small and large groups
• ability to work independently and within a team
• ability to work at all levels, including conducting meetings and discussions with Senior Leaders
• strong, persuasive communicator with the ability to deliver both remote and face to face presentations
• good knowledge of all areas of SIMS including Attendance/Lesson monitor, Reporting, Assessment, End of Year, Statutory Returns , Workforce Census, SEN, Behavior Management, Options and Exams
• A clean driving licence is essential, as this role includes travel
• overnight stays away from home will be necessary on occasion
• strong written and verbal communication skills
• excellent organisational skills and the ability to manage multiple tasks/projects with a changing workload and conflicting priorities

Earnings for position manager

Current offers for the position:

Responsibility

• as a Service Support Advisor you will be delivering best-in-class customer service, handling inbound calls and emails to resolve customer issues
• you will also collaborate with internal colleagues within the other departments such as Spares, Sales, and Accounts to resolve customer issues
• respond to customer calls & emails with an emphasis on inbound customer queries
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• log calls and update customers with ETA’s/completion of the call
• provide pricing upon request
• communicate with customers about their repair calls – advising of any delays/ job status
• customer Service
• we have an exciting opportunity for an experienced Service Support Advisor to join our client, a market-leader manufacturer in Buckinghamshire. This is a hybrid role, so you'll be working from home 2 days a week after training
• investigate and resolve customer complaints, quickly and patiently to achieve ‘best in class’ customer experience
• log calls and update customers with ETA's/completion of the call
• provide Service Technicians with further information as required
• support Business Development Managers
• communicate with customers about their repair calls - advising of any delays/ job status
• produce customer quotations and parts orders upon approval
• investigate and resolve customer complaints, quickly and patiently to achieve 'best in class' customer experience
• track warehouse orders to coordinate delivery with technician schedule

Requirements

• excellent telephone manner, able to remain calm under pressure and to deal with demanding customers
• working knowledge of SAP and/or CRM software
• methodical and organised
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• experience from within the catering industry
• able to manage time and work under pressure to tight deadlines
• A B2B and/or SME background would prove a distinct advantage
• able to manage the demands of numerous tasks
• team player and problem solver
• customer service: 2 years

Earnings for position service advisor

Current offers for the position:

Responsibility

• be the point of contact for existing customers for non-technical issues
• maintain and optimise the relationship ensuring customer satisfaction while exploring and identifying up-selling opportunities
• manage customer communication for ad-hoc projects and new developments
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• engage with decision-makers throughout the Sales process
• maintain the business pipeline for past/present/future opportunities and ensure CRM is up to date
• provide presentations and proposals
• manage initial communications and administration regarding software upgrades
• keep abreast of product developments and changes that affect customers
• main contact for customers wanting more information or to order additional products or services and the subsequent quotations, order confirmations and sales processes
• liaise with relevant colleagues & suppliers to resolve customer issues
• complete regular customer care calls to our existing clients and identify any outstanding needs
• monitor and maintain our monthly subscription renewals

Requirements

• you're passionate about Sales with a positive and charismatic attitude, good energy levels, excellent communication skills and a problem-solving mindset
• you will be organised, confident, have great attention to detail and be willing to go that extra mile
• please note
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• sales experience is a must, especially in B2B sales. Experience working deals through, opening and closing business and handling a portfolio of clients
• every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised
• please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status

Earnings for position account manager

Current offers for the position:

Responsibility

• take ownership of in-person sales channels and identify the best opportunities for driving growth
• work with the marketing team to ensure messages and channels fully support the sales activities
• promote the brand & proposition awareness in & around communities
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• identify marketing opportunities to ensure the proposition is impactful and effective within the community
• identify and develop local event opportunities

Requirements

• please note
• every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised
• please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status

Benefits

• company car

Earnings for position field sales executive

Current offers for the position:

Responsibility

• monitoring, fixing and replacing IT equipment
• supporting users onsite with any IT-related queries
• performing 1st Line support, such as unlocking accounts, resetting of passwords, and general user IT queries
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• escalate issues where necessary
• assist colleagues in the use of software and printers
• assisting in adding, and removing of user access and privileges for various systems
• ad-hoc staff training
• provide assistance to support projects where required

Requirements

• A minimum of 12 months recent experience within an IT support environment
• windows 10 and MS Office
• active Directory
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• hardware troubleshooting
• good knowledge of Excel
• excellent written and verbal communication
• microsoft or other IT certification
• technical support: 1 year
• customer service: 1 year
• in this role you'll be helping users with routine tasks such as unlocking accounts, resetting passwords and general user IT queries as well as providing ongoing support to users and management when required
• knowledge of SAP ERP
• this is a fantastic opportunity to join a home-known brand, in a technical capacity and would suit an experienced, proactive candidate with a helpful and dedicated attitude to support
• windows Server 2016/2019
• microsoft 365, Azure AD
• basic understanding of networking

Earnings for position it support technician

Current offers for the position: