HALFORDS

Responsibility

• A Halfords Autocentre Assistant Manager is a real team player
• as our Partnership Manager you'll play a pivotal role in driving strategic partner relationships to support our customer loyalty program
• you’ll be no stranger to targets and will ensure your Centre retains a firm focus on maximising profit and minimising loss
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• as the Talent Practices Manager, you will play a pivotal role in bringing our Talent Strategy to life
• deliver the revenue and retention targets that are set and agreed with Head of Group Contact Centres
• in alignment with the Digital Strategy define the FY CRO objectives and strategy to drive conversion
• support in the speedy resolution of customer payment queries
• with industry leading training, competitive salary and scope for career progression, you’ll enjoy rewards in line with your success
• delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results
• lead the Road show team
• responsible for creating business cases for strategic change in accordance with the current strategic governance process
• proactively respond/resolve all enquiries & concerns within the set Service Level
• create, build and drive a way of retaining every customer, every order and every appointment
• you will establish strong communication and relationships with our partners, ensuring alignment with our loyalty strategy and objectives
• your mission will be to ensure these practices are simple, engaging, and drive a high-performance culture across Halfords
• actively use customer concerns to convert customers to promoters
• identify areas where Customer Contact can support customers in the purchase of services and products
• ensure that all Group Digital business decisions are based on data analysis insights and drive value for the customer
• providing advice on types B2B products and services
• work closely with stores and Garages to ensure that the “Halfords expert” experience is seamless between Call Centres, Stores and Garages
• remain up to date with latest tools and best practices in conversion rate optimisation
• collaborating closely with our B2B and Procurement teams, you will drive and manage all commercial and contractual relationships with our partners
• technically skilled and focused on delivering a first class customer experience, you will already have experience as an Assistant Manager, Workshop Controller or Senior Vehicle Technician
• this is a great opportunity to realise your full potential in a management role. As an Assistant Manager you’ll use your technical skills to support the Centre, as well as using – and developing - your management skills with the team
• this is a great opportunity to realise your full potential in a management role. As an Assistant Manager you’ll use your technical skills to support Centre, as well as using – and developing - your management skills with the team
• assisting store colleagues with queries
• work closely with the Customer & Commercial teams to ensure plans and performance are clearly communicated
• form a strong working relationship with the Head of Data Analytics as all conversion decisions should be based on data insights
• want to drive strategic partnerships with some of the UK's most well known brands?
• your skilled support to our team of Technicians will give you the chance to use your technical ability, and you’ll also spend time with our customers, delivering a great customer-first experience face to face in our busy Autocentre
• ready for the next step in management?
• you’ll deputise for the Centre Manager, so will have the confidence to guide the team to success, working together to give customers a fantastic experience
• are you passionate about designing and implementing cutting-edge talent practices?
• administrative duties relating to above
• attend monthly business reviews and support / stand in at monthly steerco meetings
• work closely with the Merchandising and Optimisation teams to ensure that the right content is in place to drive conversion
• responsible for delivering the lean framework for change within the business and the successful implementation of £multi-million efficiency saving projects on time and within budget
• this role is for you
• forming part of our Group Marketing Team, you will have the opportunity to shape the overall Halfords vision and customer loyalty strategy, driving profitable outcomes across key customer metrics
• you’ll enjoy the responsibility of running the Autocentre in the Centre Manager’s absence, working with the team to deliver excellent results, and we’ll support you on your journey to become the best in your field, progressing your career to Centre Manager and beyond
• do you thrive on creating and managing processes that identify, develop, and retain top talent?
• manage and support the roadshow support team helping to manager, operate and delegate the team of 3 to ensure time is well spent
• delivering Management Information from time to time as required, to aid the development of B2B
• responsible for retaining the Motoring Services Loyalty club members through effective customer retention tactics and strategies
• identify and bring in the required skills and experience to manage the development of the conversion
• support the HO Transformation Office by proactively assuring alignment to Group Strategy; in both what is being done and how it is delivered

Requirements

• passion for customer and constantly curious
• love of physical & digital retail
• proven quantitative background
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• can-do attitude and the determination to achieve results
• hands-on self-starter with the combination of analytic and commercial skills to work out what needs doing and then act upon it
• superior written and oral communication skills
• enjoys working at pace in a fast moving and constantly changing environments
• ability to confidently present insights to non-technical audiences
• adept at managing multiple concurrent projects and able to prioritise workload accordingly
• experience / Ability to deliver high customer satisfaction and experience through effect management
• customer Services experience in online retail
• subject matter expertise in ED&I
• proven experience in leading or being part of successful customer retention and loyalty programmes
• highly experienced in commercials and budgeting
• strong analytical skills, awareness of key technologies and tools used for Data analysis
• good attention to detail and takes responsibility for the accuracy of their work
• minimum of 3 – 5 years of Portfolio and PMO Management Experience
• experience / Ability to deliver coaching/training in moment to colleagues
• being a proactive team member, collaborating effectively with all teams and at all levels of the organisation
• experience of wide cross functional stakeholder collaboration and influencing to Head of Dept level
• understanding of ED&I related employment law
• excellent analytical and problem-solving skills
• highly Numerate with an ability to analyse financial and competitor data to inform commercial decision making
• in depth knowledge of GA, UA & GA4
• track record of distilling complex information into compelling visualisations and actions
• strong knowledge of employment law and experience in handling complex ER cases
• experience of providing high quality P30 and PMO support
• ability to work both independently and within a team environment
• technical/Mechanical ability or experience
• superior verbal and written communication and presentation skills
• ability to develop creative strategies and plans to increase customer retention
• experience in online Merchandising to drive sales
• ideally the ability to write SQL
• ability to manage multiple partners and competing senior requests, prioritise, manage stakeholders and deliver to tight deadlines
• understanding of strategic thinking and the P30 and delivery mechanisms required to support this
• strong, resilient and creative negotiator
• experience of meeting compliance standards across Health and Safety
• ability to manage a small team ensuring they have clear objectives and development plans

Benefits

• service car

Trade

• installation & Maintenance
• food Preparation & Service

Earnings for position manager

Current offers for the position:

Responsibility

• applicants ideally living within the region of Newcastle/Berwick/ Gateshead locations
• like us you’ll be committed to giving our customers a first class experience and will have a positive and professional approach
• our Mobile Tyre Fitters use their automotive / mechanical expertise to deliver a fantastic customer experience in the field
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• our Mobile Tyre Fitters use their expertise to deliver a fantastic customer experience in the field
• A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers
• driving to customers’ homes or workplaces you’ll carry out booked jobs, working to the highest technical and safety standards
• and you’ll be able to explain it all to your customers in clear and simple terms
• shift pattern - Saturday, Sunday, Monday, Thursday
• we’ll train you in all of this as well as how to find tyre, steering and suspension faults and identify solutions
• experience of tyre fitting, gained either in a garage or on the road
• experience of removing, repairing and fitting tyres, gained either in a garage or on the road
• experience of providing great face to face customer service
• join us as a Trainee Commercial Roadside Breakdown Tyre Fitter. With McConechy’s, a Halfords company, you’ll work on a wide variety of vehicles with the UK’s largest vehicle service, maintenance and repair business
• the ability to act on your own initiative and identify the best way forward
• receiving bookings through an electronic device you’ll order and collect stock from your base location, load the van and plan your route
• the ability to manage your time, act on your own initiative and identify the best way forward
• whether you already have experience as a Tyre Fitter or would join us as a Trainee, we’ll give you the training you need to take your career forward
• are you passionate about giving great customer service? Do you love being the best you can be?
• carrying out commercial tyre fitting on roadside breakdowns, as well as in the Branch, you’ll be able to work on your own as well as part of our friendly and professional team
• realistic OTE of £28,000 per year. Base salary: £25,500 per year
• receiving bookings through a smartphone App you’ll pick stock up from your local Hub and drive to customers’ homes or workplaces to carry out booked jobs, working to the highest technical and safety standards
• A full driving licence with no more than 6 points
• realistic OTE of £29,006 per year. Base salary: £26,506 per year
• realistic OTE of £30,013 per year. Base salary: £27,513 per year
• do you have a passion for all things motor vehicle? And great customer service skills?
• you’ll be making recommendations to customers, ensuring they leave with exactly what they need, whether this be around tyre quality, tracking or alignment, ensuring the vehicle is safe to use
• £28,000 per year + bonus
• with experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers
• this role is varied, including customer facing and technical elements, alongside the field management and training of the team
• A full driving licence with no more than 6 points and held for a minimum of 12 months
• A full driving licence with no more than 6 points and held for a minimum of 1 year
• once complete, you’ll gain customer feedback and if no other jobs are booked in, will return to the Hub where you will have jobs booked to complete
• an understanding of Health & Safety regulations and practices
• our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces
• safety is everything in this role, so you’ll need to be committed to the highest standards of compliance as well as quality workmanship
• your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day
• this role is full time, 44 hours per week, from 8am to 8pm on a rota basis
• you'll be responsible for taking in tyre deliveries following a set process, and – if on a late shift – ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process
• as a Cover Mobile Tyre Fitter you’ll provide holiday and sickness cover
• you’ll be happy to work with targets, in a team, and to work efficiently to enable us to help as many customers as possible
• for success in this role you'll need to be highly organised and a great communicator, as you'll be helping our mobile team deliver in the field to the highest standards of quality and time-efficiency
• you'll need first class communication skills and will know how to get the best out of a team, running the Hub in the absence of the Hub Manager and Assistant Manager
• experienced Tyre Fitter? Join us! With McConechy’s, a Halfords company, you’ll work on a wide variety of vehicles with the UK’s largest vehicle service, maintenance and repair business
• you will not be expected to stay away every week, but extensive stays may be required
• the safety of our colleagues and customers is critical, so you'll ensure both the Hub and vans are a safe environment, performing repairs on our vans, training all new colleagues to standard and complying with all Health and Safety protocols
• this role is full time, 44 hours per week, from 8am to 8pm on a rota basis. A van and tools are provided for use during shifts, and kept at the Hub when not on duty
• this role is full time, 44 hours per week, from 8am to 6pm, Mon - Thurs and 8am - 5pm Friday. A van and tools are provided for use during shifts, and kept at the Hub when not on duty

Requirements

• evidence of delivering a great customer experience
• experience in a Technician role, completing jobs to the correct technical standard and within the allotted time
• experience of delivering coaching/training in the moment
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• A track record of success in delivering against targets and customer metrics
• A track record of success in delivering against targets and customer metrics
• experience of meeting compliance standards across health and safety
• excellent verbal communication verbal skills
• IT proficient, with the aptitude to learn in-house systems
• A full valid driving licence held for a minimum of 12 months
• A full valid driving licence held for a minimum of 12 months with no more than 6 points

Benefits

• service car

Trade

• installation & Maintenance
• Installation & Maintenance

Earnings for position tyre fitter

Current offers for the position:

Responsibility

• applicants ideally living within the region of Newcastle/Berwick/ Gateshead locations
• like us you’ll be committed to giving our customers a first class experience and will have a positive and professional approach
• our Mobile Tyre Fitters use their automotive / mechanical expertise to deliver a fantastic customer experience in the field
  Show more +47
• our Mobile Tyre Fitters use their expertise to deliver a fantastic customer experience in the field
• A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers
• driving to customers’ homes or workplaces you’ll carry out booked jobs, working to the highest technical and safety standards
• and you’ll be able to explain it all to your customers in clear and simple terms
• shift pattern - Saturday, Sunday, Monday, Thursday
• we’ll train you in all of this as well as how to find tyre, steering and suspension faults and identify solutions
• experience of tyre fitting, gained either in a garage or on the road
• experience of removing, repairing and fitting tyres, gained either in a garage or on the road
• experience of providing great face to face customer service
• join us as a Trainee Commercial Roadside Breakdown Tyre Fitter. With McConechy’s, a Halfords company, you’ll work on a wide variety of vehicles with the UK’s largest vehicle service, maintenance and repair business
• the ability to act on your own initiative and identify the best way forward
• receiving bookings through an electronic device you’ll order and collect stock from your base location, load the van and plan your route
• the ability to manage your time, act on your own initiative and identify the best way forward
• whether you already have experience as a Tyre Fitter or would join us as a Trainee, we’ll give you the training you need to take your career forward
• are you passionate about giving great customer service? Do you love being the best you can be?
• carrying out commercial tyre fitting on roadside breakdowns, as well as in the Branch, you’ll be able to work on your own as well as part of our friendly and professional team
• realistic OTE of £28,000 per year. Base salary: £25,500 per year
• receiving bookings through a smartphone App you’ll pick stock up from your local Hub and drive to customers’ homes or workplaces to carry out booked jobs, working to the highest technical and safety standards
• A full driving licence with no more than 6 points
• realistic OTE of £29,006 per year. Base salary: £26,506 per year
• realistic OTE of £30,013 per year. Base salary: £27,513 per year
• do you have a passion for all things motor vehicle? And great customer service skills?
• you’ll be making recommendations to customers, ensuring they leave with exactly what they need, whether this be around tyre quality, tracking or alignment, ensuring the vehicle is safe to use
• £28,000 per year + bonus
• with experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers
• this role is varied, including customer facing and technical elements, alongside the field management and training of the team
• A full driving licence with no more than 6 points and held for a minimum of 12 months
• once complete, you’ll gain customer feedback and if no other jobs are booked in, will return to the Hub where you will have jobs booked to complete
• an understanding of Health & Safety regulations and practices
• our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces
• safety is everything in this role, so you’ll need to be committed to the highest standards of compliance as well as quality workmanship
• your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day
• you'll be responsible for taking in tyre deliveries following a set process, and – if on a late shift – ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process
• as a Cover Mobile Tyre Fitter you’ll provide holiday and sickness cover
• you’ll be happy to work with targets, in a team, and to work efficiently to enable us to help as many customers as possible
• for success in this role you'll need to be highly organised and a great communicator, as you'll be helping our mobile team deliver in the field to the highest standards of quality and time-efficiency
• you'll need first class communication skills and will know how to get the best out of a team, running the Hub in the absence of the Hub Manager and Assistant Manager
• experienced Tyre Fitter? Join us! With McConechy’s, a Halfords company, you’ll work on a wide variety of vehicles with the UK’s largest vehicle service, maintenance and repair business
• you will not be expected to stay away every week, but extensive stays may be required
• the safety of our colleagues and customers is critical, so you'll ensure both the Hub and vans are a safe environment, performing repairs on our vans, training all new colleagues to standard and complying with all Health and Safety protocols
• this role is full time, 44 hours per week, from 8am to 8pm on a rota basis. A van and tools are provided for use during shifts, and kept at the Hub when not on duty
• this role is full time, 44 hours per week, from 8am to 6pm, Mon - Thurs and 8am - 5pm Friday. A van and tools are provided for use during shifts, and kept at the Hub when not on duty
• ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process
• A van and tools are provided for use during shifts and during the one hour call-out period either side of each shift
• report this job
• experience of making recommendations to customers
• you’ll be making recommendations to customers, ensuring they leave with exactly what they need, whether this be around tyre quality, tracking or alignment, ensuring the vehicle is safe to use. And you’ll be able to explain it all to your customers in clear and simple terms

Requirements

• evidence of delivering a great customer experience
• experience in a Technician role, completing jobs to the correct technical standard and within the allotted time
• experience of delivering coaching/training in the moment
  Show more +6
• A track record of success in delivering against targets and customer metrics
• A track record of success in delivering against targets and customer metrics
• experience of meeting compliance standards across health and safety
• excellent verbal communication verbal skills
• IT proficient, with the aptitude to learn in-house systems
• A full valid driving licence held for a minimum of 12 months

Benefits

• service car

Trade

• installation & Maintenance
• Installation & Maintenance

Earnings for position tyre fitter

Current offers for the position:

Responsibility

• your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role
• your knack with customers and boundless enthusiasm for cars is what will lead you to success in this role
• age 21 £10.58 per hour
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• your knack with customers and boundless enthusiasm for bikes is what will lead you to success in this role
• ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby
• ideally, you’ll already have some experience of fitting car parts, even as a hobby
• under 21 £8.52 per hour
• ideally, you’ll already have some experience of cycle repair, even as a hobby
• either way, we have training in place to get you the skills you need
• you’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer
• you’ll soon be working on customers’ vehicles in our car park, helping us wow every customer
• you’ll be delivering market-leading standards of service, after all
• you’ll soon be working on customers’ bikes in-store, helping us wow every customer
• this role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing
• this role delivers a wide range of fitting services, including car parts fitting and technology fitting
• this role delivers a wide range of services, including cycle building, repair and servicing
• we’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently
• love all things motoring and cycling? Great with customers?
• love all things motoring? Great with customers?
• age 22+ £10.82 per hour
• love all things cycling? Great with customers?
• age 22+ £11.92 per hour + performance related bonus
• age 22+ £10.82 per hour + performance related bonus
• age 22+ £11.25 per hour + performance related bonus
• either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all
• age 21 £11.68 per hour + performance related bonus
• age 21 £10.58 per hour + performance related bonus
• age 21 £11.01 per hour + performance related bonus
• under 21 £9.62 per hour + performance related bonus
• under 21 £8.52 per hour + performance related bonus
• under 21 £8.95 per hour + performance related bonus
• ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest
• we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group

Trade

• retail
• Retail

Earnings for position customer services advisor

Current offers for the position:

Responsibility

• your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role
• your knack with customers and boundless enthusiasm for cars is what will lead you to success in this role
• age 21 £10.58 per hour
  Show more +30
• your knack with customers and boundless enthusiasm for bikes is what will lead you to success in this role
• ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby
• ideally, you’ll already have some experience of fitting car parts, even as a hobby
• under 21 £8.52 per hour
• ideally, you’ll already have some experience of cycle repair, even as a hobby
• either way, we have training in place to get you the skills you need
• you’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer
• you’ll soon be working on customers’ vehicles in our car park, helping us wow every customer
• you’ll be delivering market-leading standards of service, after all
• you’ll soon be working on customers’ bikes in-store, helping us wow every customer
• this role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing
• this role delivers a wide range of fitting services, including car parts fitting and technology fitting
• this role delivers a wide range of services, including cycle building, repair and servicing
• we’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently
• love all things motoring and cycling? Great with customers?
• love all things motoring? Great with customers?
• age 22+ £10.82 per hour
• love all things cycling? Great with customers?
• age 22+ £11.92 per hour + performance related bonus
• age 22+ £10.82 per hour + performance related bonus
• age 22+ £11.25 per hour + performance related bonus
• either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all
• age 21 £11.68 per hour + performance related bonus
• age 21 £10.58 per hour + performance related bonus
• age 21 £11.01 per hour + performance related bonus
• under 21 £9.62 per hour + performance related bonus
• under 21 £8.52 per hour + performance related bonus
• under 21 £8.95 per hour + performance related bonus
• ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest
• we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group

Trade

• retail
• Retail

Earnings for position customer services advisor

Current offers for the position: