operations manager
5 the last 341 days, recently 2024-04-01
Responsibility
- identify and share opportunities both within your pillar and for the wider Gymshark business
- support the management of a smooth, unified commerce experience, striving to initiate and evolve an enhanced and unique customer experience
- delivering feedback and working alongside your co-collaborators globally
Show more +13 - support stock management and movement including audits, delivery, and rapid replenishment so we don't miss an opportunity
- support the management of your team, delivering training, creating learning opportunities and supporting everyone to be their best
- strive to achieve KPIs for your pillar, as demonstrated by the business, by motivating your team through passionate leadership and coaching
- support all store processes and compliance, identifying needs, delivering training, and maintaining accurate and consistent process management
- be a role model for all in-store sustainability commitments, and support team members to understand and participate
- responsible for supporting the overall day-to-day running and strategic execution of the store, while thinking about the 'what next' and being present to the now
- ensure they and their environment are safe and sound at all times
- support with the hiring, developing, and leading of a diverse and world class team that is as excited about Gymshark as we are
- maintain exceptional standards with daily floor walks, checking team scheduling and monitoring supplies. Ensure daily operations are well managed and run smoothly
- support store management to ensure both team and customers are kept safe and sound at all times
- support the management of a smooth, unified commerce experience, striving to initiate and evolve an enhanced and unique customer experience Support stock management and movement, including audits, delivery and rapid replenishment so we don't miss an opportunity Maintain exceptional standards, with daily floor walks, checking team scheduling, monitoring supplies, and ensure daily operations are well managed and run smoothly Support store management to ensure both team and customers are kept safe and sound at all times Set the bar for a seamless fitting room experience, maintaining clean, clear spaces, requests are dealt with quickly and the team are always attentive and eager to look after all customer needs Support all store processes and compliance, identifying needs, delivering training and maintaining accurate and consistent process management Be a role model for all instore sustainability commitments, and support team members to understand and participate
- be a role model for brand, customer experience, product knowledge and operational best practice and be able to train the wider team
- support the store management with the execution of store driven projects as and when needed
Requirements
- background in Logistics & Distribution
- knowledge of e-commerce retail operations
- previous experience in managing 3PL providers
Show more +10 - problem solving
- financial and commercial acumen
- experience with global supply chains
- stakeholder management
- excellent written and verbal communication skills
- strong analytical skills
- willing to challenge and be challenged
- experience in budgeting
- willingness to give and receive effective feedback
- experience in decision making, negotiation and problem solving
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