GW FINANCIAL SOLUTIONS is looking for employees for positions:
compliance officer
Working hours
full-time | Permanent
Salary
salary
Responsibility
completing effective quality monitoring assessments of pre-contract and post-contract service calls
completing effective quality monitoring assessments of system records of pre-contract and post-contract servicing activity
applying mature judgment to quality monitoring assessments. Promoting the desired pragmatic and principled approach to quality monitoring
assisting with the communication and implementation of changes to the quality framework, processes and procedures to operations teams
applying the Quality and Compliance Monitoring Framework consistently
JOB DESCRIPTION JOB TITLE: Call Quality and Compliance Monitoring Assistant
recommending relevant changes and improvements to the Quality Monitoring Framework in the light of experience
DEPARTMENT: Compliance and Development
Requirements
intermediate knowledge and understanding of current regulators and their expectations
excellent telephone and communication skills Excellent teamwork skills
ability to build strong working relationships
high degree of accuracy
demonstrated ability to prioritize issues
willingness to learn, develop and attend regular industry and role relevant training
financial Compliance & Regulatory Occupations: 1 year
customer service advisor
Working hours
full-time | Permanent
Language
english
Salary
SALARY
salary
Responsibility
deliver a high standard of customer service to all clients, on all occasions
ensure the most appropriate course of action is explained to the customer in a clear manner
working with clients to determine priority payments and action planning where appropriate
JOB TITLE: Customer Service Advisor/ Debt Management
you will complete detailed assessments of clients and household income and expenditure and make recommendations on where clients can increase or decrease items for the benefit of their finances
assist customers in making an informed decision and committing to an appropriate course of action
DEPARTMENT: Administration Team
achieve all key performance indicators and call handling metrics
Requirements
at least 1 years experience in credit control
at least 1 years experience in a Customer Service role
at least 1 years experience of working within the Debt Solutions / Advice industry
intermediate knowledge and understanding of current regulators and their expectations
excellent telephone and communication skills
excellent teamwork skills
credit Control: 1 year
ability to build strong working relationships
credit control
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
deliver a high standard of customer service to all clients, on all occasions
ensure the most appropriate course of action is explained to the customer in a clear manner
working with clients to determine priority payments and action planning where appropriate
JOB TITLE: Personal Finance Manager – Credit Control Administrator
you will complete detailed assessments of clients and household income and expenditure and make recommendations on where clients can increase or decrease items for the benefit of their finances
assist customers in making an informed decision and committing to an appropriate course of action
you will maintain regular contact with clients ensuring that the solution remains comfortable and appropriate by questioning and referring to previously recorded information and company debt advice guides and decision trees
DEPARTMENT: Administration Team
Requirements
at least 1 years experience in credit control
at least 2 years experience in a Customer Service role
at least 1 years experience in a Customer Service role
at least 2 years experience of working within the Debt Solutions / Advice industry
at least 1 years experience of working within the Debt Solutions / Advice industry
intermediate knowledge and understanding of current regulators and their expectations