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GTW MEDIA is looking for employees for positions:
technician
technician
Working hours
full-time | Permanent
Responsibility
provide technical support, including installation, troubleshooting, problem resolution and maintenance
respond to customer questions regarding operation and malfunctions
happy and comfortable to do necessary reporting and administration
proven track record of problem resolutions
takes ownership for obtaining the information required to diagnose and resolve more complex problems. Engages with third parties to jointly resolve in-depth product issues where necessary
Requirements
IT Degree qualified or equivalent preferred
working within a school/education sector would be advantageous
excellent working knowledge of windows servers such as SQL, VM & Exchange
good working knowledge of major networking components, networking operating systems and basic configuration and maintenance
dynamics 365 experience preferred but not required
experience in offering support for Microsoft 365 applications
microsoft certifications would be advantageous
at least 2 years’ experience working in an IT support environment covering a number of different technical areas as a 1st or 2nd line technician
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