technician
Responsibility
- provide technical support, including installation, troubleshooting, problem resolution and maintenance
- respond to customer questions regarding operation and malfunctions
- happy and comfortable to do necessary reporting and administration
Show more +2 - proven track record of problem resolutions
- takes ownership for obtaining the information required to diagnose and resolve more complex problems. Engages with third parties to jointly resolve in-depth product issues where necessary
Requirements
- IT Degree qualified or equivalent preferred
- working within a school/education sector would be advantageous
- excellent working knowledge of windows servers such as SQL, VM & Exchange
Show more +6 - good working knowledge of major networking components, networking operating systems and basic configuration and maintenance
- dynamics 365 experience preferred but not required
- experience in offering support for Microsoft 365 applications
- microsoft certifications would be advantageous
- at least 2 years’ experience working in an IT support environment covering a number of different technical areas as a 1st or 2nd line technician
- technical support: 2 years
Salary in other companies in the position technician
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