GREENZONE FACILITIES MANAGEMENT  Salary

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Newark on Trent
  http://greenzoneuk.com
TIN: 06334847
 Consulting services
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GREENZONE FACILITIES MANAGEMENT
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GREENZONE FACILITIES MANAGEMENT is looking for employees for positions:

customer service manager

  • customer service manager
  • buyer
  • credit controller
  • purchase ledger
  • senior sales executive
  • customer service advisor

Working hours

  • full-time | Permanent

Benefits

  • savings plan

Responsibility

  • continually improving and reviewing processes to enhance the customer experience
  • delivering operational efficiencies that align with Greenzone’s commitment to excellence in service
  • convene and participate in meetings with the Customer Service Team as necessary to discuss expectations and identify areas for improvement
  • developing and maintaining strong working relationships with colleagues and customers to create a positive and collaborative working environment
  • collaborating with other department managers by attending regular meetings to discuss issues and identify areas of improvement necessary for the department
  • building and maintaining a comprehensive knowledge of Greenzone’s products and services whilst ensuring the team’s knowledge is up to date with changes, developing effective training processes and documentation
  • developing and implementing effective processes, including documentation, for handling all cancellation requests and improving customer retentions for customers. Providing reporting on retention efforts
  • ensuring the department maintains adequate staffing levels at all times to meet our customer requirements effectively

Requirements

  • strong leadership, coaching, and interpersonal skills
  • proven experience in customer service or service management role or call centre background
  • excellent communication and problem-solving abilities
  • experience of working in the waste industry
  • excellent written and verbal communication skills with the ability to communicate at all levels
  • experience in an effective people management role
  • effective self-management of own workload and time
  • ability to work under pressure and to deadlines