GOLDEN CHARTER is looking for employees for positions:
operations manager
Working hours
full-time | Permanent
full-time
Responsibility
IT Operations Manager
at Golden Charter, employee wellbeing is high on our people agenda and we understand the importance of work life balance
we’re looking for an IT Operations Manager to join our Change & Technology team on a full time permanent basis, working 35 hours per week
why work for Golden Charter?
we operate a hybrid model of working along with a range of flexible working patterns, including a 9-day fortnight whereby you have every second Monday or Friday off in addition to your normal weekend
Salary
salary
Requirements
you will be able to demonstrate excellent leadership and stakeholder management skills
BSc in computer science, IT infrastructure, Service Management, Cyber Security
A clear understanding of service operations, SLA and processes and their interdependencies are essential
industry certifications
you must have sound knowledge & experience in IT Service Management
knowledge and experience in IT policy creation/management
experience working with suppliers to deliver a range of services & support
experience in managing suppliers to ensure they meet their contractual obligations
sales executive
Working hours
full-time | Permanent
Salary
salary
Requirements
strong communicator, with the ability to sell directly to customers in a consistent, compliant manner
sales experience, preferably in a regulated environment
must be accurate, numerate and data literate with specific emphasis on exemplary oral and written communication skills
knowledge of Anubis
good negotiation skills
experience and good understanding of all Marketing activity, including online and social media presence
proven customer service with a track record of delivering excellent customer satisfaction
experience in selling direct to customers
marketing executive
Working hours
full-time | Permanent
full-time | Contract
full-time
Responsibility
marketing Executive
the Role
we are looking for a Marketing Executive to join our Marketing team on a full-time, permanent basis
create quality written marketing content
create quality written content
plan and delivery a robust communications strategy using multiple channels to land key messages with funeral director partners
development of internal business briefing materials
assist in the development and delivery of engaging marketing plans and tactics to increase funeral director involvement
Salary
salary
Requirements
excellent verbal and written communication skills and the ability to build relationships with colleagues and external suppliers and stakeholders
degree Educated
digital marketing experience
degree educated
excellent attention to detail
google certifications
marketing experience, in particular copywriting
resilience and flexibility, able to cope under pressure
information security manager
Working hours
full-time | Permanent
Salary
salary
Requirements
strong evidence of leading, implementing and maintaining security management best practices
educated to degree level, preferably computer science or related field
excellent IT skills, including knowledge of computer networks, operating systems, software, hardware and security
information security qualification such as CISM/CISMP or equivalent
A good working knowledge of various security technologies such as network and application firewalls, host intrusion prevention and anti-virus
proven experience in an information security role
previous experience in access controls and systems methodology
understand the laws relating to information and data security
software tester
Working hours
full-time | Permanent
full-time
Salary
salary
Responsibility
work with team to ensure quality of new and existing applications in a CI/CD environment
perform functional testing either manually or using appropriate tools
coach the team in their approach to testing, across the full development lifecycle
perform regression testing
lead the team in building out our automated test capability
identify, record, document and track defects
automated Test tools and techniques
participate in release testing
Requirements
experience using Agile / Lean development principles
experience in cloud-based containerised applications
excellent communication skills
educated to degree level or equivalent
agile/Lean development principles
analytical and problem solving aptitude
experience using Selenium, Gherkin, Cucumber QA tools
strong organisation skills
software engineer
Working hours
full-time | Contract | Permanent
Salary
salary
Responsibility
work with team to ensure quality of new and existing applications in a CI/CD environment
Coach the team in their approach to testing, across the full development lifecycle
Lead the team in building out our automated test capability
Automated Test tools and techniques
Participation in iterative and incremental software development in BDD and Agile environments
Experience of testing web-based applications: front-end, back-end and E2E — from manual, exploratory techniques, through to automated, regression coverage.
Requirements
experience in cloud-based containerised applications
agile/Lean development principles
experience of testing web-based applications: Front-end, Back-end / E2E
finance business partner
Working hours
full-time | Permanent
Salary
salary
Responsibility
provide short and longer-term financial forecasts and supporting analysis to the wider management and Executive team
support the management team and wider business with data driven analysis and commercial business case preparation
challenge current thinking, making recommendations on how to optimise business opportunities and minimise risk/cost to the business
champion process improvement and automation, delivering efficiencies and creating capacity through the exploitation of the centralised MI and data toolsets
deputise for the Senior Finance Business Partner as required
meet with the budget holders monthly to analyse variance to the budget and prepare a narrative for inclusion in the monthly management accounts and board papers
Requirements
newly qualified accountant
working knowledge of BI tools and SQL skills
proven abilities in financial planning and analysis, budgeting, management reporting and business partnering
ability to interpret numbers and provide concise analysis and insight
ability to implement and monitor KPIs and metrics
proficient at prioritising and focusing on key activities
excellent attention to detail
strong time management skills
engineer
Working hours
full-time | Permanent
Salary
salary
Responsibility
design and implement security systems within the organisation in consultation with our Information Security officer and SOC partners
perform data analysis and conduct forensic investigations when required
responsible for defining and implementing the build, deployment and monitoring standards
A part of agile development teams to deliver end-to-end automation of deployment, monitoring, and infrastructure management in a cloud environment
build and configure delivery environments supporting CD/CI tools using an agile delivery methodology
create scripts and templates to automate and bootstrap infrastructure provisioning and management tasks
working closely with our development team to create a continuous automated integration and continuous delivery system
work together with vendors and other IT personnel for problem resolution
Requirements
BSc in computer science, cyber-security or a related field, including engineering, mathematics, and other STEM subjects
industry certifications are a bonus
good Knowledge of security best practices for client-server product architectures, focusing predominantly on cloud-based server development
CISM, CISSP or other Security Certifications
solid communication skills and expertise in translating technical jargon into business familiar language
auditing and Compliance Certifications such as PCI-ISA and PCIP
comprehension in the security areas of Key Management Systems, Certificate Management, Encryption, Penetration Testing, Vulnerability Scanning, Security and Monitoring tools, etc
knowledge of PCI-DSS, GDPR Standards and Policies and the associated certification and audit processes
customer services advisor
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
responding to incoming calls and emails daily
making outbound calls to funeral directors, customers and plan holder representatives while maintaining Golden Charter standards at all times
ensuring adherence to Data Protection Act guidelines
update funeral plan provisions with customer information such as personal details, chosen funeral director or funeral arrangements
follow process for identifying and recording vulnerable customer details
process payments and direct debit mandates
provide and process Funeral Director Invoice Amounts and provide plan quotes
resolve complaints at first point of contact where possible
Requirements
experience of working in a regulated environment
proven track record of building strong and productive relationships within a sales/service environment
experience of working in a similar role providing customer service via telephone and/or email
demonstrable experience with a track record of delivering excellent customer satisfaction
must be accurate, numerate and data literate with specific emphasis on exemplary oral and written communication skills
excellent organiser, with sharp attention to detail
ability to work to tight deadlines, manage own workload and cope under pressure
ability to communicate ideas effectively to colleagues and clients
senior software developer
Working hours
full-time | Permanent
Salary
salary
Responsibility
support and develop other software developers by providing advice, coaching and knowledge sharing through planned events
ensure our software documentation is up-to-date
responsible for translating software requirements into working software and delivering that software into Production environments
participate in infrastructure and architecture decision-making process with the support of the Technical Development Lead
participate in efficient planning of Software Development activities
work with the Product Owner to help understand the problem and the requirements for potential solutions and with the Software Delivery Lead to facilitate the earliest available delivery of the maximum value to our users
Requirements
proven experience as a Software Developer embedded in full-stack, cross-functional software development teams
proven skillset in delivering secure web-applications into customer-facing production environments
proficient in delivery of cloud-based, containerised applications which operate at scale