operations manager
Responsibility
- hello. We’re Goji
- we’re a London-based, dynamic fintech scale-up, looking to grow rapidly throughout 2023
- here, passion and ingenuity are celebrated and rewarded, with every member of the team having a tangible impact
Show more +25 - people & Leadership
- unlocking operational, people, and client excellence through thought leadership
- our customers include asset managers, fund administrators, placement agents, wealth managers and private banks
- attracting and retaining star players during a stage of business growth and maturity through hiring, cross-skilling and personal-development-plan initiatives
- in December 2022, Goji was acquired by Euroclear, a global provider of financial market infrastructure
- leading and supporting in the creation of a team competency and skills matrices to execute up-skilling and personal development
- we’re a diverse and inclusive team of technology, finance and operational specialists, with a mission to improve investor access to alternative assets
- with the increasing demand for private assets, Goji, with the support of Euroclear, will be transforming the private markets industry
- evaluating and allocating team capacity against set performance targets and deliverables
- to do this, Goji is growing its team
- at the heart of Goji, are the three pillars of trust, innovation and expertise, which permeate at all levels, from the way we interact with our clients to the collaborative teams internally
- A trusted leader who can empathise and dissolve conflict through mutually agreed resolutions
- the role
- process & Technology
- our investment platform technology, regulated by the FCA, has serviced over £3 billion in assets for over 30,000 investors in 86 investor jurisdictions worldwide
- assessing operational maturity and adaptability and making improvements to scale and elevate customer experience
- you’ll be responsible for people leadership, and operational excellence across inter-team and client interactions
- powering up our operational capability through automation to enhance process efficiency
- performance & Delivery
- track, measure and monitor individual/team delivery against set targets through effective reporting
- communicating operating policies and/or issues at dept level meetings
- additionally, you will create, maintain, and distribute relevant reporting in order for management to gain a quick and accurate understanding of the Ops team's situation
- as the Operations Manager, you will be accountable for the work and management of the operations team, circa 10 individuals
- we’re seeking an experienced operations people and team lead to navigate our people and function through a growth period, in size and scope
- taking ownership of escalations, incidents and leading on timely preventive measures
Benefits
- laptop
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