Gocycle Salary
Chessington
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Earnings on positions in Gocycle
Gocycle is looking for employees for positions:
service technician
Working hours
- full-time | Permanent
Language
- english
Education
- bachelor's
Responsibility
- the Servicing and Repair of Gocycles
- provide customer support and technical assistance via phone, e-mail, and other electronic media such as service documentation
- diagnosing and Rectifying any issues raised by our customers both B2B and B2C
- follow standard processes both physical and digital, and build best practices for more efficient and effective repair and servicing of Gocycles
- assist the engineering team with fault diagnosis and resolution
- report on case progress and background to the relevant Sales Support Team members where applicable
- support the engineering and customer support teams to give our customers the best Bicycle Servicing experience in the world
- maintain a high standard of organization within the service workshop and warehouse
Requirements
- A Bike enthusiast at heart with a passion for fixing faults and problem solving
- team player who generates ideas and solutions, working together with the whole team to achieve them
- any formalized qualifications for being a bicycle mechanic are desirable
- experience interacting with customers and suppliers is desirable
- if possible - We are keen to hire recent Graduates who wish to learn and grow as part of a very exciting time in a rapidly growing business at the cutting edge of E-Bike and E-Mobility technology and engineering
- able to work through a problem independently once experienced and trained in the process, generating ways of working and improvements which can then be shared as best practice
- you possibly have worked as a bicycle mechanic in the past – if not, an understanding of your technical and personal background and experience with bicycles and bicycle maintenance will be important
- six Sigma experience is beneficial but not required