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GMT COMPUTERS is looking for employees for positions:
it support technician
it support technician
Working hours
full-time | Permanent
Benefits
laptop
Education
GCSE or equivalent
Responsibility
you are responsible for assisting in the maintenance of GMT Managed Service solutions such as system monitoring and remote backup
you must ensure client faults are escalated and handled within agreed service levels, whilst adopting a prevention rather than cure mentality
best practises must be always adopted, and the highest levels of autonomy are actively achieved
best practises must be adopted at all times, and the highest levels of autonomy are actively achieved
A technical and customer focused person with a can-do attitude, who is also a team player is required to become an integral member of a small department dedicated to the proactive management of both client and internal infrastructures
A highly technical and customer focussed person with a can do attitude, who is also a team player is required to become an integral member of a small department dedicated to the pro active management of both client and internal infrastructures in the GMT data centre’s
working closely with clients’ IT departments, you will be responsible for liaising with other teams in the business and providing a 2nd level escalation point
working closely with clients’ IT departments, you will be responsible for liaising with other teams in the business and providing a 3rd level escalation point
Requirements
windows 10 / 11 Configuration
anti-Virus rollout and maintenance
full Driving License and own transport
technical support: 4 years
technical support: 5 years
customer service: 1 year
customer service: 5 years
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