it support technician
Responsibility
- you are responsible for assisting in the maintenance of GMT Managed Service solutions such as system monitoring and remote backup
- you must ensure client faults are escalated and handled within agreed service levels, whilst adopting a prevention rather than cure mentality
- best practises must be always adopted, and the highest levels of autonomy are actively achieved
Show more +17 - best practises must be adopted at all times, and the highest levels of autonomy are actively achieved
- A technical and customer focused person with a can-do attitude, who is also a team player is required to become an integral member of a small department dedicated to the proactive management of both client and internal infrastructures
- A highly technical and customer focussed person with a can do attitude, who is also a team player is required to become an integral member of a small department dedicated to the pro active management of both client and internal infrastructures in the GMT data centre’s
- working closely with clients’ IT departments, you will be responsible for liaising with other teams in the business and providing a 2nd level escalation point
- working closely with clients’ IT departments, you will be responsible for liaising with other teams in the business and providing a 3rd level escalation point
- you will adopt a logical and methodical approach to all tasks and will strive to always achieve the highest technical standards, resolving a wide range of problems in a timely and effective manner
- highest standards of customer service and communication are always essential
- you will adopt a logical and methodical approach to all tasks and will strive to achieve the highest technical standards at all times, resolving a wide range of problems in a timely and effective manner
- highest standards of customer service and communication are essential at all times
- all faults are actively monitored, and where issues are re-occurring root cause fixes will be developed and implemented in accordance with GMT change control processes
- you are responsible for assisting in the maintenance and development of GMT Managed Service solutions such as system monitoring and remote backup
- reporting of these processes is provided to the customer at timely intervals, and you will play an integral part in the continued development of these reports
- make recommendations for best practice, service and solution improvements coupled with highlighting opportunities for GMT to provide services and goods
- input into infrastructure strategy and design
- any other tasks which may, from time to time, be required
- ensure GMT are fulfilling contracted tasks
- technical contact with other solutions providers
Requirements
- windows 10 / 11 Configuration
- anti-Virus rollout and maintenance
- full Driving License and own transport
Show more +4 - technical support: 4 years
- technical support: 5 years
- customer service: 1 year
- customer service: 5 years
Benefits
- laptop
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