GM8 GROUP Salary
LYNTON HOUSE 7-12,TAVISTOCK SQUARE LONDON WC1H 9LT UNITED KINGDOM
TIN: 04414980
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Earnings on positions in GM8 GROUP
GM8 GROUP is looking for employees for positions:
customer service advisor
Working hours
- full-time | Permanent
Language
- italian
- spanish
- french
- german
- english
Benefits
- profit sharing
Responsibility
- answer incoming phone calls in a timely and professional manner, responding and resolving any actions as necessary
- answer customer service enquiries via Zendesk ticketing system or directly via email
- take customer orders and payments over the phone
- dealing with customer queries and processing customer refunds
- liaise with couriers with regards to returns and exchanges
- keep Brightpearl order records up to date ensuring full company visibility
- process dropship purchase orders
- be the initial representative for customers who collect orders from the office
Requirements
- A knowledge of gardening and garden equipment would be an advantage
- some engineering or technical knowledge would be useful
- excellent written and verbal communication skills
- excellent listening skills
- strong organisational skills with the ability to prioritise a busy workload
- computer literate and knowledge of CRM systems
- be friendly, tactful, polite, and professional always
- positive, proactive, and quick-thinking attitude