GLOW GREEN is looking for employees for positions:
operations director
Responsibility
collaborate closely with the Founder / CEO to shape and execute the company's overall business strategy
P&L shared responsibility, to increase margins through operational efficiencies as the business grows
lead developments of new initiatives and improvements that streamline service delivery, improve customer experience and enhance productivity
provide management and leadership to the departments management team, driving a culture of continuous improvement and delivery against operational goals
ensure delivery of Key Performance Indicators, and departments performance management framework is aligned with businesses objectives
provide actionable insights, recommendations for continuous improvement and executing action plans
lead and support the Head of Operations, Head of Customer Service and Head of Compliance to ensure service levels are reviewed regularly and priority areas are identified
Requirements
self-motivated with proven ability to lead and inspire others to perform
experience in strategic planning and project management
possess strong analytical skills to interpret, summarise and present data
experience coordinating across multiple departments & functions of an organisation, including customer service, technology development, operations and finance
possession of a strong technical skill set
understanding of compliance and operational risk controls
ability to innovate, support change and problem solve
operations Director: 5 years
sales assistant
Working hours
full-time | Permanent
Requirements
previous experience in e-commerce, preferably with eBay and Amazon platforms
strong communication skills and a customer-centric mindset
proficiency in using online marketplaces and e-commerce tools
good photography skills for product listings
organisational and time management abilities
knowledge or interest in energy-efficient products is a plus
problem-solving skills and attention to detail
e-commerce sales: 1 year
Responsibility
assist customers with order-related issues and returns
conduct regular inventory checks and update listings accordingly
handle product warranty claims and returns as necessary
respond to customer inquiries and provide product information
maintain accurate inventory records
ensure that products are accurately described and meet quality standards
technical engineer
Working hours
full-time | Permanent
Benefits
fuel card
company car
Responsibility
attending service and breakdowns 2 to 3 days per week
pre checking of upcoming installations to ensure installations are executed to a high standard
providing technical support to on-site Engineers, customers and our customer service teams
conducting pre-installation photo and video customer surveys to ensure everything goes smoothly on the day
supporting the installation co-ordinators in the team through expert technical advice and overseeing the more complicated installations
complete remote digital audits on boiler installations through our bespoke CRM system
work in-progress and post-audit remote inspections
going above and beyond to execute installations as planned in order to ensure jobs are completed as customers expected and company performance targets are met
Salary
salary
Requirements
installation and breakdown experience of domestic gas boiler
experience of domestic gas boiler installations, with breakdown experience desirable
minimum 5 years domestic gas boiler installation and breakdown experience
current ACS certificates
experience with installing Worcester Bosch and Vaillant boilers
previous office experience is not essential but is desirable
good knowledge of S&Y plan systems
auditing experience - desirable but not essential
scheduler
Working hours
full-time | Permanent
permanent
Salary
salary
Responsibility
proactively plan and schedule new installations in line with company procedures and provide an excellent level of customer service
liaise with Engineers in the field and build good trusting relationships
support customers with enquiries relating to their technical issues
actively work to minimise the rescheduling of customers appointments
support the wider team with scheduling installations as and when required
take inbound calls from customers and Engineers needing to discuss the scheduling of their upcoming work
ensure customers are communicated with effectively and kept up to date with any rescheduling changes
efficiently and effectively handle tickets relating to scheduling, and record accurate notes on our bespoke CRM
Requirements
operational, technical, installations or customer service: 2 years
scheduling or operational: 1 year
job Types: Full-time, Permanent
job Type: Permanent
sales executive
Working hours
full-time | Permanent
Salary
salary
Requirements
recent telesales: 1 year
team leader
Working hours
full-time | Permanent
Salary
salary
Requirements
A minimum of 2-3 years of logistics experience, with experience in handling returned goods being preferred
strong teamwork and communication skills
an aptitude for process improvement
A minimum of 2 years Team Leader experience, overseeing and coordinating a team of at least 8 individuals
experience in operational management relating to installation of products at customers premises is highly desirable, but not essential
the ability to thrive in a fast-paced environment
proven ability to proactively lead and influence a team to maintain the highest levels of customers service
strong problem-solving skills
Responsibility
identify and address operational problems and seek new opportunities for the company
maintain accurate tracking and reporting of all incomplete installations
supporting company growth in terms of profitability and efficiencies
support the Installations Manager with daily tasks and the strategic development of the team
build an empowered, motivated and passionate team, rewarding customer focused behaviours, managing performance and driving a culture of ownership and continuous improvement
take ownership of customer journeys and see problems through to resolution, including complaint investigation and resolution
oversee the day-to-day operational management of the team, ensuring customer installations are completed in a timely manner and customers receive an excellent service
review business data to seek out trends and opportunities
recruiter
Working hours
full-time | Permanent
Salary
salary
Responsibility
be the driving force to grow our nationwide workforce across all product types
work smartly to find and build long term relationships with exceptional professionals
source quality candidates by all means necessary such as digital advertising, social media, networking and referrals
CV screening, onboarding and selecting exceptional candidates
effectively manage and identify areas in need of further expansion of workforce, whilst passionately promoting our company brand
achieve recruitment targets in line with company growth
support subcontractors where required with invoicing and system queries
Requirements
at least 2 years recruitment experience
proven track record of achieving workforce targets and objectives
experience using multiple job boards and social media to source new candidates
devising and implementing new recruitment strategies
A background within the energy sector would be advantageous, but not essential
recruitment: 2 years
internal recruiter
Working hours
full-time | Permanent
Salary
salary
Responsibility
be the driving force to grow our nationwide workforce across all product types
work smartly to find and build long term relationships with exceptional professionals
source quality candidates by all means necessary such as digital advertising, social media, networking and referrals
CV screening, onboarding and selecting exceptional candidates
effectively manage and identify areas in need of further expansion of workforce, whilst passionately promoting our company brand
achieve recruitment targets in line with company growth
support subcontractors where required with invoicing and system queries
Requirements
at least 2 years recruitment experience
proven track record of achieving workforce targets and objectives
experience using multiple job boards and social media to source new candidates
devising and implementing new recruitment strategies
A background within the energy sector would be advantageous, but not essential
recruitment: 2 years
accountant
Working hours
full-time | Permanent
Salary
salary
Responsibility
checking and accurately processing a high volume of subcontractor invoices to strict weekly deadlines
monitor inbox and respond to subcontractor queries
daily Sales ledger import to Sage 200
bank reconciliation
ad hoc Purchase ledger duties including invoice and payment processing plus statement reconciliations
responding to department queries and providing internal reports in an accurate and timely manner
supporting the Financial Controller with any other activities which may be necessary to facilitate the smooth running of the department
service engineer
Working hours
full-time | Permanent
Benefits
fuel card
mobile phone
company car
Salary
salary
Responsibility
1st time fix on breakdowns & diagnostics on boiler and heating systems at every possible opportunity
general servicing and maintenance of domestic gas boilers
system repairs including pipe work, cylinders, valves, radiators
provide exceptional professional service to customers at all time
workmanship to be of the highest of standards for each customer attended
Requirements
at least 5 years experience with the breakdown of domestic gas boilers
current gas qualifications with at least 6 months to expiry to include CCN1, CPA1, CKR1, HTR1, CENWAT
to understand manufacturers instructions, British Standards and GAS SAFE regulations in detail
good knowledge of S&Y plan systems, and the ability to fault find
experience in dealing with customer complaints to the highest standards
experience with installing and maintenance on Worcester Bosch and Vaillant boilers
auditing experience - desirable but not essential
boiler breakdown: 5 years
Changes in earnings for the position gas engineer
01K £2K £3K £4K £5K £6K £
01K £2K £3K £4K £5K £6K £
8.5K £
2023
8.5K £
2024
8.5K £
2025
Changes in earnings for the position sales advisor
01K £2K £3K £4K £5K £6K £
01K £2K £3K £4K £5K £6K £
8.5K £
2023
8.5K £
2024
8.5K £
2025
Changes in earnings for the position sales consultant