GLOBAL TECHNOLOGY SOLUTIONS

Responsibility

• occasional travel required within the local area
• incident management & resolution
• IMAC's - Installations, Moves, Additions and Changes
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• IMACDs - Installations, Moves, Additions, Changes and Deletions
• break-Fix of all in-scope managed devices
• manage own tickets throughout their Lifecycle and prioritise work to effectively achieve the SLA
• provide onsite Hardware Break/Fix support and manage OEM warranty provider
• hands and Eyes Support to visually verify the state of managed devices
• provide remote support to satellite sites
• desktop Support including special project activities as they arise
• keep the customer updated throughout the life of an incident; ensuring satisfactory call resolution is achieved
• act as Smart hands and eyes
• the dedicated management structure, as well as your colleagues will support you in your day to day role
• update the Incident Management System, clearly specifying the progress and call resolution details
• asset Management & Stock Management
• provide mobile device support
• throughout the day you will be responding to tickets, with customer service, technical skill and efficiency being of utmost importance
• managing the lifecycle of loan user equipment
• ensure high priority/impact incidents are resolved using exceptional care, speed and efficiency
• maintain and update existing network infrastructure
• this is a role where you will have direct influence on people's day-to-day working life
• work closely with the Operations Manager as your point of contact for service delivery escalations
• site support hours run between 7am-7pm and you will be working shifts within these hours
• working directly alongside the client, managing own workload, whilst liaising with other teams or vendors to resolution
• peripheral support
• act as a Deskside Services point of contact for users providing the technical resolution of desktop incidents as well as requests for moves/changes
• asset, Stock and Loaner equipment management

Requirements

• ITIL Foundation
• serviceNow
• must have, or be able to obtain UK GOV Security Clearance at SC level
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• linux/ Unix knowledge advantageous
• full, clean UK driving licence with access to own vehicle
• technical Microsoft Accreditations
• knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
• ITIL Version 3/4 Foundation
• ITIL Certification / Awareness
• microsoft Accreditation
• full, clean UK Driving License
• microsoft Certification
• self-motivated team player with good technical and interpersonal skills
• service Management awareness
• proven trouble shooting skills
• accredited in relevant manufacturers hardware qualification
• ability to multi-task and enjoy working in a dynamic and rapidly changing environment
• working knowledge of Active Directory - Users and Computers
• microsoft Windows 7/10 training and certification
• candidates will need to already hold or be eligible for security clearance
• ability to pass SC-clearance required for this operational site
• global Technology Solutions is acting as an Employment Agency in relation to this vacancy
• previous experience in a similar role
• take pride in the quality of your work and enjoy being part of a highly motivated team
• responsible for maintaining and promoting highest level of service to the client
• assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
• have an understanding of DNS, DHCP
• previous experience with Desk side support
• previous experience resolving problems face to face with end user
• PC/Desktop Support knowledge including Microsoft Windows NT/98/XP onwards
• be willing and able to learn new technology and skills
• windows 7 and later
• adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
• hardware installation / upgrade / break fix for desktop, laptop, and server
• working knowledge of Cisco AnyConnect VPN
• A Valid UK driving Licence due to travel around the site
• firstly, the ideal candidate will be familiar with SCCM and used to troubleshooting when performing such a task
• A confident communicator who is able to engage at all levels
• windows environment support
• comfortable in several deskside technologies
• adobe Acrobat suite
• experience in supporting mobile devices and MDM
• this candidate will also have excellent communication skills with end-users and the aptitude to provide excellent customer service
• be able to work under pressure and adapt to change
• able to follow detailed instructions
• ability to understand the demand of our client's business and turn this into customer led solutions
• responsible for Incident ticket handling, escalation and problem diagnosis
• smarthpone support
• RSA Secure Login administration
• this role will include Data Centre Support - experience in this area will be advantageous
• MS Office Suite and MS Outlook
• knowledge of Networking, Wi-Fi, VPN, and Links
• excellent communicator both face-to-face & over the phone
• assisting with customer projects
• proven and demonstrable software and hardware troubleshooting skills
• there may be potential for candidates to be put through advanced clearance for this role
• due to the varied nature of the role, it may be subject to enhanced referencing or vetting
• visit the JobsAware website for information and to get free, expert advice for safer work
• excellent customer service skills
• lotus Notes
• assist with software installation / deployment
• create and update procedural documentation
• working experience in Microsoft technologies Windows 7 & 10 and O365, MS Teams
• this opportunity requires 2-3 years of experience within a second-line technical product or service-focused support role
• knowledge of network protocols, server hardware and configurations
• administering Windows Share\File permissions
• knowledge of Microsoft SCCM and OS / Application deployment

Benefits

• mobile phone
• laptop

Earnings for position support engineer

Responsibility

• monitor Firmware update
• provide technical expertise and guidance working closely with technical architects and customers in all areas of data protection
• support Reporting
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• video/audio conference setup and support, ensuring all sites are connected on time and receiving/transmitting good audio/video
• answering emails\queries
• provide L3 support to BAU teams in resolving complex issues, restoring data and performance tuning
• works with multi-disciplinary groups
• provide unscheduled conference room support for AV equipment setup
• daily checks
• production of reports
• write and maintain required technical documentation
• updating Database
• assist with support for audio/video conferencing problems. Investigate faults and recommend further actions to rectify. General AV Meeting Room Support
• regular maintenance
• amending monitoring of existing systems
• ensure all multi-media/presentation rooms are maintained in good working order
• application patching
• creating monitoring for new systems
• providing technical leadership to engineers during implementation including hands on support
• presentation/multi-media meeting room support, including duration support
• providing support for installing and configuring IT assets
• certificate updates
• configuration of CMDB system to discover new CIs
• stakeholders are internal, and external and may include client technical representatives and client business representatives
• supporting and setting up of IT assets including POS, Thin clients, desktops, laptops, printers, Label printers, Scanners, and IT peripherals
• strong experience and familiar with the various conference platforms, i.e. MS Teams, Cisco, Logitech
• incident resolution
• some travel may be required on an ad-hoc basis, but predominantly will be home based
• co-ordinate with Service Desk, Operations Managers and Tower Leads for issue resolution and service requests
• quick response to emergency/ad-hoc requests
• part of an infrastructure design and implementation team shaping and effecting significant infrastructure change and project delivery, creating detailed low-level designs and providing technical leadership and hands on support during implementation of these designs
• maintain and report hardware asset stock
• assist where possible with IT related enquiries during supports
• arrange equipment loans and hire to meet client specification
• the teams tend to be account aligned and the volume of change is determined by the level of client demand, projects will typically run over weeks or months depending on complexity and scale of the change
• carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
• developing detailed solutions, documenting low level designs to enable the implementation of these solutions based on high level designs created by the architecture team
• ensure that all faults are reported in the correct way and in a timely manner
• proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
• assist with first- and second-line fault repairs. Working closely with Vendors for all hardware, configuration, and all maintenance related issues

Requirements

• some previous experience in an IT Role or IT qualifications required
• experience in supporting mobile devices and MDM
• solid background in Windows Server operating systems
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• providing technical leadership and expertise to engineering teams supporting a blue-chip client including hands on implementation of complex designs
• bachelor's degree in computer science or related field, or equivalent experience
• previous Migration Experience
• knowledge of Networking, Wi-Fi, VPN, and Links
• A comprehensive understanding of SAN and networking technologies
• the ability to create low level designs and provide leadership and hands on support in the implementation and any issues encountered
• relevant technical certifications or equivalent ability
• working experience in Microsoft technologies Windows 7 & 10 and O365, MS Teams
• experience of Unix, Linux, Windows and VMWare platforms
• extensive technical infrastructure background with deep knowledge of Wintel technologies and virtualization
• experience in supporting performance and client-related issues resolutions
• scripting and automation
• extensive experience in the design and implementation of infrastructure and systems
• good understanding of Asset management
• strong leadership skills
• if you have any questions about this PC Engineer desktop role, please contact GTS on
• if you have any questions about this Deployment Engineer desktop role, please contact GTS on
• extensive technical infrastructure skills with deep knowledge of Wintel technologies and virtualization
• ability to produce an effective low-level design from high level designs created by Architects
• global Technology Solutions is acting as an Employment Business in relation to this vacancy
• ability to articulate and document backup strategies and technologies
• ability to deliver implementation of low-level designs providing guidance to wider engineering team
• 2+ yrs Desktop Support Experience
• understand and comply with policies, procedures and SLAs across the business and clients
• ability to provide technical leadership and guidance to engineering teams in implementation of designs
• expertise with Dell EMC Data Protection products: Networker, Data Domain and Data Protection Advisor
• analytical and problem solving abilities
• work independently and with other teams, project managers, customers and vendors
• visit the JobsAware website for information and to get free, expert advice for safer work

Benefits

• laptop

Earnings for position engineer

Responsibility

• understand, analyse and assess customers' needs and requirements
• understanding of customers' needs and requirements
• system / sub-system design including architecture modelling and communications network modelling
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• undertaking research and study activities to identify candidate solutions
• document and present system solutions to technical and non-technical audiences through technical specifications, white papers and presentations
• undertake and guide experimentation and derisking activities with other engineers
• system integration activities including building and configuration of sub-systems and system test
• support the development of estimates for full production and delivery of solutions
• undertake research and study activities to identify and demonstrate candidate technologies and solutions
• full development and implementation of solutions
• review and assess incident reports to diagnose system or product issues and suggest appropriate solutions
• ability to track progress and report to stakeholders
• naturally work to high standards within budget and estimates
• preparing for and participating in formal technical reviews
• it is not expected that any one individual will be able to undertake all the activities listed above. Skills and specialism depend on the activity. For each role, extensive experience within the applicable domain will be required
• key Activities

Requirements

• degree in an electrical, electronic or software engineering related discipline
• knowledge of communications systems and networking
• at least six years relevant engineering experience on digital communications projects
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• experience and knowledge of systems engineering lifecycles
• the position requires the candidate to currently hold or be able to obtain a UK security clearance
• experience of writing technical specifications and reports
• an understanding of military communications and networking
• knowledge and experience of UML / SysML or similar and associated tools
• writing of technical documentation
• knowledge and experience of requirements management and associated tools
• systems engineering lifecycles
• bachelor's Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience
• working in a multi-disciplinary engineering team
• knowledge of RF systems, products and ancillaries. Including designing system solutions, planning and management
• communications technologies, such as IP networking, VOIP, Point-to-Point radio links, 4G/5G/6G mobile technologies, network security, network management
• detailed knowledge and experience of systems engineering practices and techniques
• windows and Linux operating systems, including Virtualisation
• knowledge of network communications technologies
• BEng, BSc in relevant subject and 9+ years of relevant experience or MEng, MSc with 7+ years of relevant experience
• detailed knowledge of real-time embedded systems, Digital Signal Processing and related technologies
• design, development and delivery of Plans, Processes, Products, Systems and Services
• an understanding of security architectures, information assurance and product security
• knowledge of UML and associated tools
• strong communication and inter-personal skills
• understanding of Design Certification and product safety processes
• computer literate
• professionalism, commitment and continual learning
• understanding of the design lifecycle including requirements, design methodologies and configuration management
• an understanding of computer operating systems and virtualisation
• ability to work within a flexible team environment
• A keen interest in current and emerging technologies and roadmaps in related areas
• must be internal and external customer focused
• ability to effectively manage time and prioritise activities to ensure efficient and effective support
• ability to assess immediate issues and provided direction for resolution

Earnings for position systems engineer

Responsibility

• discipline Areas
• liaising with programme management, service line and customer to assure delivery of quality service products on time and to budget
• research technological advancements to ensure that data networking solutions are continuously improved, supported and aligned with industry and company standards
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• together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation
• required to take a lead in the development of the support model for any specific account that may be assigned
• planning for Service Operations, tooling, skills and volumes
• collecting and aligning existing process artefacts and contributing to the development of a Service Architecture Framework
• leads major proposal efforts and creates strategies to win business in new markets or current accounts
• the role will be instrumental in fostering and maintaining good working relationships, in particular with Service Operations supporting the services
• interacting with other Service discipline and line teams to ensure architectural conformance to process model and standards
• required to represent services in continuous improvement, organisational design and internal informal benchmarking
• creating support models to support solution development. Finical
• research and analyses significant, complex network problems that require evaluation of intangibles, such as downstream effects on client satisfaction; assesses and evaluates current and future systems
• produce or support the production of service management documentation, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC
• identifying and fostering common service delivery patterns and common sub-processes
• assists in determining methods and procedures to be implemented and used on moderately complex new technologies to enhance performance. Determines approach for customer, based on assessment of customer needs
• evaluates cost analyses and vendor comparisons for large scale projects to ensure cost-effective and efficient operations, and measures feasibility of various approaches
• the role will be pro-active and require a good logical modelling capability to address the predominantly physical focus of an Infrastructure programme
• recommends moderately complex investment decisions to management and customers based on results of independent assessment of current and future data network performance, stability, and network management issues
• the role will support other architects in the definition and management of interfaces, and take responsibility for the modelling of those interfaces at the appropriate level of abstraction in the support model

Requirements

• strong customer management and interpersonal skills and an in-depth knowledge of the service design area
• the ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer
• nine or more years of experience in datacentre networks
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• analytical and creative problem-solving skills for design, creation, and testing of first-of-type network solutions
• ITIL version 3
• CCNP level certification, or alternative vendor equivalent
• skilled in time, priority, and task management
• experience of modelling techniques and tools - process, applications, data and technology
• expert-level understanding of fundamental networking principles
• interpersonal skills to interact with customers and team members
• experience working with network software and hardware
• communication skills to interact with team members and support personnel
• solid understanding of routing design
• good presentation skills · Ability to work independently and as part of a team
• solid understanding of Layer-2 design
• leadership ability to effectively lead a team
• experience of network security components
• preferred knowledge of HPE, Aruba, CX Palo Alto, F5
• the ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components
• knowledge of NSX would be a bonus

Earnings for position architect

Responsibility

• delivering network engineering projects and handling advanced support issues
• installing, configuring, and troubleshooting various network architecture and hardware
• designing and implementing business solutions using common network equipment
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• monitoring and diagnosing performance issues
• drawing up network status reports
• collaborating with network architects to design and implement functional company networks
• creating and implementing network security measures
• mentoring junior Network Engineering staff
• conducting regular network performance tests
• delegating networking maintenance tasks to junior staff
• dealing with escalated network support issues

Requirements

• relevant Network experience within information security/technology focused on networking
• must have current Cisco LAN / WAN - CCNA level experience is required
• bachelor's degree in computer science, IT or related field / equivalent combination of education and experience
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• cisco switching & wireless, Cisco Security including ASA firewalls and ISE
• previous work experience as a Networking Engineer with proven experience in Firewalls and LAN/WAN networks
• excellent leadership and mentoring skills
• proven experience in incident management, service request management and problem solving
• advanced knowledge of network operating systems including Cisco, JUNOS, and IOS
• experience of using ticketing systems and use of monitoring and management tools
• knowledge of networking hardware including CPUs, wiring, and routers
• ability to communicate effectively and build relationships to understand client requirements
• familiarity with communication and routing protocols
• WAN / LAN Design and Migration Experience
• ability to deliver against deadlines and agreed SLA targets
• analytical and problem-solving skills
• cisco certification desirable
• ability to take ownership of an issue or task and see it through to completion
• skilled in time, priority and task management
• hybrid Cloud Infrastructure Design Integration
• knowledge and exposure to Palo Alto and SDWan
• interpersonal skills to interact with customers and team members
• working Hours - Monday to Friday Only
• communication skills to interact with team members and support personnel
• managed infrastructure delivering IT services
• management of complex LAN / WAN / Firewall environments in conjunction with 3rd party providers
• ability to work independently and as part of a team
• operated as service provider to internal and external customers
• 5 years of relevant Network experience within information security/technology focused on networking
• ability to manage competing priorities in a complex environment
• ability to convey a professional image and deal confidently with technical problems
• implemented large infrastructure change projects
• juniper Junos experience Checkpoint experience Management / Orchestration Tools such as Cisco DNA, Tufin, CheckMK, Remedy Service Management , Ansible ITIL qualification desirable

Earnings for position network engineer