GLOBAL FREIGHT SOLUTIONS in Crawley Salary
BELMONT HOUSE STATION WAY CRAWLEY RH10 1JA
TIN: 04144492
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Earnings on positions in GLOBAL FREIGHT SOLUTIONS
GLOBAL FREIGHT SOLUTIONS is looking for employees for positions:
team leader care
Working hours
- full-time | Permanent
- full-time
Language
- english
Salary
- salary
Responsibility
- lead and motivate team members towards best performance for the customer and the business
- work in collaboration with team leaders and senior advisors ensuring all day-to-day duties and responsibilities are completed in a timely manner
- ensure all enquiries are dealt with efficiently and escalations and complaints are dealt with promptly and in a professional manner
- support and assist team members to meet their KPI targets
- analyse daily team reporting and statistics on SLA’s and KPI’s
- look for continuous ways of improving performance within the customer care team
- maintain daily reports on staff attendance, holidays and absence
- help and develop a culture of high performance across the customer care team
Education
- passionate about understanding and improving the customer experience to drive pro-active productivity
- ability to see both the big picture and smallest detail
- excellent leadership skills
- strong ability to impact and influence
- excellent communication skills
- ability to work under pressure
- attention to detail
- inspirational, effective, and approachable
Requirements
- customer service: 3 years
- supervising: 1 year