it support engineer
Responsibility
- performing on-site installation, upgrade and servicing of hardware & software
- hardware build, fault finding and replacement including but not limited to PCs/Laptops/Printers/Hard Drives
- software installation
Show more +8 - hosted VoIP Setup & Installation
- contributing to the installation and support of new IT products and services
- responsible for assisting the customer with their questions about supported software and platforms, ensuring adherence to company processes, policies and customer SLAs/OLAs
- maintaining extensive customer details within our Support Portal and making sure that these are always kept up to date
- day to day management of our proactive monitoring software; includes logging all related service helpdesk tickets and dealing with them as per the service guidelines
- liaising with clients about their systems and offering ideas and proposals of ways to improve client systems and network efficiency
- maintaining and updating procedures and plans
- working alongside chief engineer on projects and installations
Requirements
- 1 years’ experience in a similar IT/Support role
- 30 days paid holiday a year pro-rata
- workplace Pension
Show more +7 - A good understanding of IT support principles,e.g. desktop, networks, infrastructure
- free Onsite Parking
- performance review, training, and progression opportunities
- excellent customer service
- regular social and team events
- excellent communication and reporting skills
- flexible approach to work and able to work under pressure
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