GLOBAL BAGGAGE SOLUTIONS MANCHESTER Salary

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  Stockport
24A MARKET STREET DISLEY STOCKPORT SK12 2AA ENGLAND
TIN: 09362265
  Transportation & logistics
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Earnings on positions in GLOBAL BAGGAGE SOLUTIONS MANCHESTER

GLOBAL BAGGAGE SOLUTIONS MANCHESTER is looking for employees for positions:

customer service agent

Language

  • japanese
  • chinese
  • english
  • italian
  • spanish
  • french
  • german

Salary

  • salary

Responsibility

  • excellent customer service skills in line with Global Baggage Solutions set standards
  • receiving calls from passengers, customer airlines, handling agents, courier services
  • handling passenger calls in respect of delayed, damaged or pilferage reports or lost property items
  • communicating and sending tracer messages to relevant Airports to trace passenger baggage
  • updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with
  • processing baggage for re-flight or delivery
  • regular monitoring of World Tracer action files
  • monitoring inbound emails

Requirements

  • previous Airport experience would be advantageous
  • A minimum of 3 years working in a Customer Service role
  • excellent customer service skills
  • strong communication and interpersonal skills
  • computer literate
  • able to manage multiple computerised systems
  • able to find solutions to customer needs and ability to problem solve and empathise with customers
  • pro-active and ‘Can Do’ attitude is a MUST

Earnings on positions in GLOBAL BAGGAGE SOLUTIONS MANCHESTER

Average salary in this position
Average salary in this position in the country
customer service agent
2265 £
3%
2314 £

National average salary

2950 £

Average salary in this company

2265 £