GLOBAL 4 COMMUNICATIONS

Responsibility

• SECTION 1. Summary of the Job Requirements
• pro-actively keep up to date with the latest industry practice and products
• updating the CRM system in line with company work instructions & ensure the information is correct and up to date
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• ensure all communicated information to the customer is clear and concise, setting clear expectations and next steps
• KEY ROLE 1 - Deliver Exceptional Customer Experiences
• deliver outstanding customer service, ensuring clear expectations are given to the customer where required
• responsible for more complex faults and programming changes
• promote continual self-development and identifying key areas where further development is required
• accurate logging of information and setting next actions - Complying with ISO and GDPR practices
• ensure messages are delivered accurately to other team members and that notes are added to tickets to ensure communication is documented
• maintain and contribute to a collaborative team environment, communicating professionally and respectfully amongst colleagues
• managing your tickets effectively
• proactively escalate relevant and more complex work where required to senior engineer
• provide excellent customer service with a customer-centric approach to our customers
• promote Global 4’s culture, values, and vision
• support team workload by taking on ad hoc tasks when required
• ability to build, configure and maintain all customer solutions to a high standard
• update our customers regularly to ensure they are kept up to date and not having to chase for information
• work collaboratively within the team. Be pro-active when it comes to self-development especially with technical problem solving
• communicate in a professional and friendly manner
• KEY ROLE 2 – Quality Workmanship
• ensure all resolutions are confirmed clear with the customer and that testing with the customer is carried out where appropriate
• follow defined escalation paths for internal grievances as well as customer complaints
• as a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals
• job Title: Technical Support Engineer
• hold a strong understanding of line and broadband faults
• communicate professionally with customer/suppliers and build relationships
• ensure ISO process are followed
• adhere to company work instructions, including accurate logging of information and setting next actions - Complying with ISO and GDPR practices
• deliver outstanding customer service with the ability of setting clear expectations
• hours: Monday to Friday 08:30 - 17:30
• demonstrate an exceptional attention to detail- all communication both internally and externally must be clear and concise
• line Manager: Technical Support Manager
• confirm cleared faults with customers, ensuring user fields are accurately updated
• holiday: 25 days + bank holidays
• date reviewed: July 2023
• KEY ROLE 3 - Team & Self Development
• demonstrate an exceptional attention to detail - all communication both internally and externally must be clear and concise
• abide to SLA’s and ensuring we meet the target
• location: Horsham, West Sussex. Flexible working options available
• act as a 2nd line escalation point of contact, liaising with Customer Support Specialists to ensure a clear handover over of works and development of knowledge
• proven technical knowledge and experience - Be the escalation point for the team, for more complicated faults, ensuring you're sharing knowledge and upskilling accordingly
• here at Global 4, we Love Tech and offer a wide range of services and products to support businesses across the whole of the UK
• proven technical knowledge and experience- Be the escalation point for the team, for more complicated faults, ensuring you’re sharing knowledge and upskilling accordingly.Proactively escalate relevant and more complex work where required to senior engineer
• the Technical Support Engineer is responsible for delivering exceptional customer service and smooth customer experiences, communicating effective updates to our customers as well as resolving the customers’ challenges in a prompt manner
• the TSE will work collaboratively within the team
• proactively liaise between teams to ensure the customer gets the quickest resolution possible
• looking for a change or a new challenge?
• test resolutions and programming changes with our customers to ensure their request is met
• following the CSP and escalate orders with suppliers for service failures in line with G4’s policies and procedures whilst using initiative to exceed customer expectations
• our vision is to solve our customer's technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence
• this includes helping other team members on workload to help give our customers the best experience, leading to 5* named Trustpilot's and introductions
• we continue to grow together, investing in our people and our product offering
• we offer a wide range of solutions, from cloud telephony, IT, CCTV & security services, data connectivity, mobiles, as well as energy
• work as a team to help deliver the best possible journey for our customer
• articulate a strong technical understanding of the fault and solution required and breakdown technical definitions to a basic understanding for our customers
• follow the support escalation path and escalate required works over to G4’s Senior Support Engineer, before handing any works over to 3rd line escalations
• proactively work programming and divert queues to ensure SLAs are met for all priority levels
• be motivated and welcoming to any other duties as appropriately assigned by management
• the TSE is required to triage the reported issue and effectively resolve the customer’s query using the tools around them, abiding to SLA’s internal escalation paths to 3rd line teams
• be an ambitious member of the team who leads by example and provide an infectious and positive attitude
• our Trustpilot rating proudly sits at 5 stars in demonstration of our exceptional service whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations
• proactively share knowledge with other team members, instilling team collaboration and knowledge growth amongst the team, whilst delivering exceptional service throughout the customer’s experience
• responsible for accurately diagnosing and resolving customer faults within defined SLA's, identifying trends and repeat faults to get a final solution
• the experience we provide our customers is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high
• need more proof? Our Trustpilot ratings proudly sit at 5 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations
• KEY ROLE 4 – ISO / Company Work Instructions
• with a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission
• as an integral part of the team, the Technical Support Engineer will be the second escalation point for all inbound faults, ensuring our customers receive clear and realistic expectations on how long a fix can take whilst communicating regular updates
• ensuring all work is carried out to a high standard of quality and tested accordingly to ensure no negative impact to the customer
• what do we need from you?
• the TSE must adhere to company work instructions relating to internal CRMs, supplier portals & escalations as well as customer complaints

Earnings for position technical support engineer

Responsibility

• SECTION 1. Summary of the Job Requirements
• pro-actively keep up to date with the latest industry practice and products
• updating the CRM system in line with company work instructions & ensure the information is correct and up to date
  Show more +71
• ensure all communicated information to the customer is clear and concise, setting clear expectations and next steps
• KEY ROLE 1 - Deliver Exceptional Customer Experiences
• deliver outstanding customer service, ensuring clear expectations are given to the customer where required
• responsible for more complex faults and programming changes
• promote continual self-development and identifying key areas where further development is required
• accurate logging of information and setting next actions - Complying with ISO and GDPR practices
• ensure messages are delivered accurately to other team members and that notes are added to tickets to ensure communication is documented
• maintain and contribute to a collaborative team environment, communicating professionally and respectfully amongst colleagues
• managing your tickets effectively
• proactively escalate relevant and more complex work where required to senior engineer
• provide excellent customer service with a customer-centric approach to our customers
• promote Global 4’s culture, values, and vision
• support team workload by taking on ad hoc tasks when required
• ability to build, configure and maintain all customer solutions to a high standard
• update our customers regularly to ensure they are kept up to date and not having to chase for information
• work collaboratively within the team. Be pro-active when it comes to self-development especially with technical problem solving
• communicate in a professional and friendly manner
• KEY ROLE 2 – Quality Workmanship
• ensure all resolutions are confirmed clear with the customer and that testing with the customer is carried out where appropriate
• follow defined escalation paths for internal grievances as well as customer complaints
• as a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals
• job Title: Technical Support Engineer
• hold a strong understanding of line and broadband faults
• communicate professionally with customer/suppliers and build relationships
• ensure ISO process are followed
• adhere to company work instructions, including accurate logging of information and setting next actions - Complying with ISO and GDPR practices
• hours: Monday to Friday 08:30 - 17:30
• deliver outstanding customer service with the ability of setting clear expectations
• demonstrate an exceptional attention to detail- all communication both internally and externally must be clear and concise
• line Manager: Technical Support Manager
• confirm cleared faults with customers, ensuring user fields are accurately updated
• holiday: 25 days + bank holidays
• date reviewed: July 2023
• KEY ROLE 3 - Team & Self Development
• demonstrate an exceptional attention to detail - all communication both internally and externally must be clear and concise
• abide to SLA’s and ensuring we meet the target
• location: Horsham, West Sussex. Flexible working options available
• act as a 2nd line escalation point of contact, liaising with Customer Support Specialists to ensure a clear handover over of works and development of knowledge
• here at Global 4, we Love Tech and offer a wide range of services and products to support businesses across the whole of the UK
• proven technical knowledge and experience - Be the escalation point for the team, for more complicated faults, ensuring you're sharing knowledge and upskilling accordingly
• proven technical knowledge and experience- Be the escalation point for the team, for more complicated faults, ensuring you’re sharing knowledge and upskilling accordingly.Proactively escalate relevant and more complex work where required to senior engineer
• the Technical Support Engineer is responsible for delivering exceptional customer service and smooth customer experiences, communicating effective updates to our customers as well as resolving the customers’ challenges in a prompt manner
• the TSE will work collaboratively within the team
• looking for a change or a new challenge?
• proactively liaise between teams to ensure the customer gets the quickest resolution possible
• test resolutions and programming changes with our customers to ensure their request is met
• following the CSP and escalate orders with suppliers for service failures in line with G4’s policies and procedures whilst using initiative to exceed customer expectations
• our vision is to solve our customer's technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence
• this includes helping other team members on workload to help give our customers the best experience, leading to 5* named Trustpilot's and introductions
• we continue to grow together, investing in our people and our product offering
• we offer a wide range of solutions, from cloud telephony, IT, CCTV & security services, data connectivity, mobiles, as well as energy
• work as a team to help deliver the best possible journey for our customer
• articulate a strong technical understanding of the fault and solution required and breakdown technical definitions to a basic understanding for our customers
• follow the support escalation path and escalate required works over to G4’s Senior Support Engineer, before handing any works over to 3rd line escalations
• proactively work programming and divert queues to ensure SLAs are met for all priority levels
• be motivated and welcoming to any other duties as appropriately assigned by management
• the TSE is required to triage the reported issue and effectively resolve the customer’s query using the tools around them, abiding to SLA’s internal escalation paths to 3rd line teams
• our Trustpilot rating proudly sits at 5 stars in demonstration of our exceptional service whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations
• be an ambitious member of the team who leads by example and provide an infectious and positive attitude
• proactively share knowledge with other team members, instilling team collaboration and knowledge growth amongst the team, whilst delivering exceptional service throughout the customer’s experience
• the experience we provide our customers is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high
• responsible for accurately diagnosing and resolving customer faults within defined SLA's, identifying trends and repeat faults to get a final solution
• need more proof? Our Trustpilot ratings proudly sit at 5 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations
• KEY ROLE 4 – ISO / Company Work Instructions
• with a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission
• as an integral part of the team, the Technical Support Engineer will be the second escalation point for all inbound faults, ensuring our customers receive clear and realistic expectations on how long a fix can take whilst communicating regular updates
• ensuring all work is carried out to a high standard of quality and tested accordingly to ensure no negative impact to the customer
• 33 days holiday allowance including bank holidays
• what do we need from you?
• the TSE must adhere to company work instructions relating to internal CRMs, supplier portals & escalations as well as customer complaints
• effective handling of customer complaints

Responsibility

• to deliver advice and generate sales using a consultative approach with customers and prospects
• comfortable dealing with business owners and decision makers from SMB to Enterprise
• experience in selling managed IT services on a fully outsourced or co-managed basis
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• up to date knowledge and track record of selling Microsoft cloud solutions
• experience in selling cyber security solutions such as endpoint protection, XDR/MDR, Web/DNS filtering, firewall, penetration testing & dark web scanning
• ability to generate business using favoured prospecting methods
• our Trustpilot ratings proudly sits at 5 stars in demonstration of our customers satisfaction
• grow the Global 4 business client base through strategic client acquisition whilst also receiving leads generated for you
• grow the Global 4 business client base through strategic client acquisition
• providing a high-level professional service to all prospective and managed clients
• guaranteed increase of base salary of PS2k per year every year for 5 years
• guaranteed increase of base salary of £2k per year every year for 5 years
• responsible for sourcing new business through a variety of channels
• plus joining bonus of PS1500 paid after successful 6-month probationary period
• plus joining bonus of £1500 paid after successful 6-month probationary period
• hours: 08:30 - 17:30, Monday to Friday
• establishing new relationships and building a good client pipeline
• hours: 08:30 – 17:30, Monday to Friday
• the purpose of this role is to focus on winning/closing and sourcing new business in line with our growth plans
• location: Horsham, West Sussex / Hybrid working options available
• attending any exhibitions/seminars where new business opportunities may develop
• global 4 deliver a range of services to business clients across the whole of the UK, from cloud telephone systems, data connectivity and mobiles through to gas, electricity & IT services
• you will provide an exceptional service to our prospective clients; as well as meeting targets set by the Sales Director
• keeping up to date with our latest products and services
• who are we?
• proven sales experience in a similar role telecoms is desirable
• excellent communication skills
• an experienced new business hunter to solely concentrate on building and growing our client base and attend client meetings that are booked for you via our lead gen team
• what are we looking for?
• the ability to use your own initiative to remain competitive in the market
• self-motivated and hardworking
• the Role
• what do we need from you?

Requirements

• must have a minimum of 2 years’ experience within the IT sector
• proven sales experience in a similar role
• experience of working within the telecoms industry
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• proven experience of working with and exceeding targets
• self-motivated and hardworking individual
• confident with both telephone and face to face interaction with clients
• financially and target driven with exceptional attention to detail
• financially and target driven
• exceptional attention to detail

Earnings for position business development manager

Responsibility

• horsham, West Sussex. Hybrid & Remote working options available
• our vision is to tackle our clients' Telecom hurdles head-on, offering tailored solutions backed by stellar service
• from cutting-edge cloud telephony to top-notch IT, security services, and more – we cover it all
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• we're not your average Telecom company
• with an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation
• we're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service
• now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey
• why Choose Global 4?
• guaranteed increase of base salary of £2k per year every year for 5 years! Joining bonus of £1500 paid after successful 6-month probationary period
• need more proof? Our Trustpilot ratings proudly sit at 4.9 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations
• ready to embrace a new challenge and be part of a Telecom-savvy powerhouse? At Global 4, we're passionate about all things Telecommunications, and we're on a mission to transform businesses across the UK

Requirements

• excellent verbal communication, influencing and customer service skills
• experience in an outbound sales environment
• the ability to work effectively within a vibrant sales team
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• enthusiastic, financially driven and target focused
• 50% Off Broadband & Utility Packages: Free after two years
• 33 Days Holiday - Including Bank Holidays: Plus, earn 5 extra days based on your length of service
• £250 Bright Ideas Scheme: Your innovations are valued and rewarded
• kudos Employee Recognition Scheme: Including exciting days out, vouchers and CEO recognition

Earnings for position business development executive

Responsibility

• managing and responsible for a sales team of up to 20 people, leading by example
• provide analysis and reports of team’s performance and individual performance

Requirements

• minimum of 2 years management experience
• experience in training, coaching and maintaining high performance of the sales team
• responsible for the development of all new employees within your team
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• implementing sales strategies to meet sales targets
• experienced, motivated and team focused with a positive attitude
• proven record of strong telesales skills
• excellent organisational and administrative skills
• excellent team builder, motivator and who thrives on challenge
• trustworthy, professional and reliable

Earnings for position telesales