GIVINGFORCE Salary

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CHARLOTTE BUILDING 6TH FLOOR 17 GRESSE ST LONDON W1T 1QL UNITED KINGDOM
TIN: 07864571
  IT-Services
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GIVINGFORCE is looking for employees for positions:

technical manager

  • technical manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • provide support to team members
  • distribute workload effectively
  • organise and/or deliver training
  • offer personal and professional guidance
  • undertake performance reviews
  • onboard new recruits
  • identify/resolve gaps in processes, policies and documentation
  • identify areas for improvement

Requirements

  • communication
  • to work with these different groups effectively, it's beneficial to have strong verbal and written communication abilities
  • they allow a support manager to train staff, inform them of new policies and provide performance feedback
  • these skills can also be helpful when handling a challenging customer call or reporting on the department's performance to upper management
  • problem-solving
  • communication skills are important for a support manager because much of their job involves interaction with their team, customers and upper management
  • in these cases, the support manager may want to take over the case and work on finding a solution
  • you can use problem-solving skills such as research and decision-making to find a satisfying resolution for the customer