your exceptional communication skills will shine as you deliver training sessions to our enthusiastic Advisor team
through clear instructions, role-playing scenarios, and constructive feedback, you will inspire our Advisors to deliver exceptional customer experiences consistently
about Us
we are looking for Customer Excellence Training Manager to join our Customer Operations Team to design and deliver impactful training programs that cater to the diverse needs of our Advisor team
are you someone who loves creating and running interactive training workshops?
from interactive workshops to multimedia presentations, your innovative approach will ensure a seamless on-boarding experience for new hires and continuous skill development through refreshing sessions
staff rewards, benefits and opportunities
generous employer pension; up to 8% matched contribution
software engineer
Working hours
full-time
sales executive
Working hours
full-time
customer service apprentice
Working hours
full-time
Responsibility
if of interest, then please do apply
staff rewards, benefits and opportunities
as an Apprentice Customer Operations Advisor you will receive training and learn about how we handle, resolve and provide a first-class customer service to our Broadband customers, which could be via the telephone, email or via social media channels
we are keen to talk with people who are looking for an opportunity to learn about a company from the ground up, which will then help them make a decision on their exact career path – something we can discuss, advise, support and provide further development and training on
generous employer pension; up to 8% matched contribution
income protection & life assurance
gigaclear is a growing Fibre Broadband company, having grown from 100 to 750 employees over the past 5 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city
health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
senior technician
Working hours
full-time
Responsibility
works will include traditional and PIA PON underground and overhead installations
starting salary is £34,000 plus a 10% bonus for hitting targets, salary will increase to £38,000 after 12 months
key Accountability & Responsibilities
reporting to the Operations Manager the Senior Technician will be responsible for a variety of tasks to support the customer engineering and installation of our FTTH / FTTP network
an opportunity for someone who is already a senior or lead engineer or someone who feels they are ready to take that first step up and pursue a career in people and operational management
act as a subject matter expert to trouble shoot, diagnose and carry out any escalated fibre installations or fibre fault fixes
responsibility for their team’s Installation of fibre broadband services to residential and business premises, providing a first-class customer experience
the Senior Technician is responsible for ensuring the team of Field Engineers under their remit meet Gigaclear standards as well as compliance with NRSWA, SROH and the relevant build & fibre specifications, whilst identifying and implementing new processes and procedures to aid continuous improvement of efficiencies and productivity
management accountant
Working hours
full-time
customer service assistant
Working hours
full-time | Permanent
Salary
salary
customer advisor
Working hours
full-time
programme manager
Working hours
full-time
senior project manager
Working hours
full-time
Responsibility
act as an escalation point of contact for the Tier 1 Contractors in region