GET LIVING PLC

Responsibility

• undertaking all aspects of work in relation to kitchen, bathroom, and utility fixings
• repairing and inspecting domestic appliances
• locate and repair issues with water supply lines
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• inspecting drainage and other plumbing systems for compliance with regulations
• interpreting building plans and specifications, mapping pipe layouts as required
• installing fixtures and fittings, such as sinks, toilets and toilet seats and assemble fittings and valves for installation
• collaborating with contractors, construction workers, electricians, pipefitters, and steamfitters in installing and repairing plumbing
• attend daily team briefs and communicate clear and consistent focus on operational objectives/goals
• ensure all licensing objectives and control measures are delivered
• complying with all relevant Health & Safety legislation and procedures, including task specific risk assessments and method statements, reporting unsafe working practices, installations, or equipment
• internal: Neighbourhood, all internal departments, other GL neighbourhoods
• ensuring Health & Safety regulation and safe working practices are in place when carrying out general maintenance inspections of apartments, wherever possible completing all repairs on a first fix basis

Requirements

• city & Guilds Plumbing Level 2 - 3 qualification or Plumbing NVQ level 2
• proven experience within plumbing role
• ability to build strong relationships and communicate effectively
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• be analytical and have good problem-solving skills
• high level of attention to detail
• numeracy skills to work out surface areas and quantities
• clear and concise report writing skills and the ability to lead and motivate others

Earnings for position plumber

Responsibility

• manage the resident contracting processes, ensuring compliance with all standards, legislation, including data protection and Get Living processes, controls and policies
• additionally, supported by the SCA, liaising with Solicitors on arrears or cases that require further action and legal proceedings e.g
• section notices, statutory notices, evictions and bailiff appointments
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• processing the leasing administration for new deals; tasks include but not limited to, qualifying applications, requesting ID documents, completing reference and fraudulent checks, carrying out the Right to Rent checks and ensuring prescribed information is shared
• contracting processes include but are not limited to, progressing new tenancies from point of offer to move in including referencing and drafting T&Cs and tenancy agreements; negotiating and processing tenancy renewals, transfers, extensions and surrenders; processing parking, storage and temporary licenses; processing pet, utility and payment plan agreements
• responsible for accurately updating and amending the customer account ledgers, raising charges, managing direct debit set up and rent splits, receiving payments, providing rent statements, and arranging collection and returns of deposits along with their re/deregistration
• (Note - this is a summary of the main duties of this position
• chasing rent arrears and other debt in line with the chase process for debtors, liaising with Neighbourhood Hubs and the Finance team
• achieve the required standards of performance based on KPIs including timely responses and delivery against SLAs, whilst maintaining high levels of quality & satisfaction, measured through feedback, ticket management and other measures, including HomeViews and Google reviews
• be proficient in technologies that support the team including CRM, phone systems and navigation of the external supporting systems, ensuring 100% accuracy of data recording in all systems

Requirements

• experience working in the residential sector or/and service sector- essential
• experience in residential contracts and lettings administration- highly desirable
• A highly effective communicator
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• organised and efficient
• maintains high standards with exceptional attention to detail
• team player
• operates with high levels of integrity

Trade

• real Estate
• Real Estate