GET LIVING LONDON Salary
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London
6TH FLOOR LANSDOWNE HOUSE BERKELEY SQUARE LONDON W1J 6ER
TIN: 07793925
Rating of the company
based on 0 evaluations
3 reviews in total
Earnings on positions in GET LIVING LONDON
GET LIVING LONDON is looking for employees for positions:
management accountant
Responsibility
- key Responsibilities & Accountabilities
- management Accounting
- understanding the asset cost base and key drivers to produce reliable forecasts and budgets
- monitoring the actual performance in practice, compared to expectations
- delivering explanations and reports of financial performance at asset level
- continually identifying opportunities to rationalise and improve asset cost efficiency
- project Accounting
- business partnering with Real Estate colleagues in relation to mobilisation of developments
Requirements
- part-qualified
- city
- london
- country
customer advisor
Responsibility
- being the company’s first point of contact via phone, email through a ticket based CRM system, online chat and social media
- dealing with enquiries on all aspects of residential lettings and property management, ensuring that these are answered within a timely and professional manner
- assisting customers with their property search, providing advice and guidance regarding the Neighbourhoods and properties available, qualifying applicants and managing the viewing booking process, pre-reservation queries and online reservations, and arranging access with residents of occupied homes
- liaising with the Neighbourhood Hubs to ensure the delivery of resident work orders and operational requests, including but not limited to, utility management, meter readings, POs, reference requests
- acknowledge and manage complaints within agreed timeframes, actively listening and responding with practical solutions and focused advice, whilst always ensuring compliance with Neighbourhood processes and relevant legislation, including data protection
- achieve the required standards of performance based on KPIs including call answer rates and maintain high levels of quality & satisfaction, measured through feedback, call assessments and other measures, including HomeViews and Google reviews
- be proficient in technologies that support the team including CRM, phone systems and navigation of the website, ensuring 100% accuracy of data recording in all systems
- handling customer issues and enquiries in a professional and timely manner
administrator
Responsibility
- administration of the more complex, time consuming customer demands e.g. ASTs, renewals, change of sharer, debt management etc
- chasing rent arrears and other debt supported by the SCA and Finance team in line with the chase process for debtors
- enhance the quality of customer administration, ensuring compliance, regulatory and legal obligations are met across all interactions
- ensure 100% accuracy of data recording on Yardi and other systems
- delivery of key performance indicators including the completion of ASTs and other Resident contractual processes such as ‘change of sharer’ and debt chasing management
- responding to feedback re SLAs and contract turnaround times to exceed targeted results
- working with the ticket management process to support the overall Customer Hub team with timely responses, delivery against SLAs and managing any escalating administrative issues
- escalating debt management cases to the SCA to ensure that these are effectively managed, and the relevant action is taken in accordance to debt management procedures
Requirements
- experience working in the residential sector or/and service sector – essential
- experience of residential contracts and lettings administration – highly desirable
contract manager
Working hours
- full-time
Responsibility
- SUMMER CONTRACT - Mid July - End of September 2023
- manage all new enquiries, viewings and the lettings process, including resident induction
- manage all new enquiries, viewings, and letting process, including resident induction
- manage the resident contracting process, ensuring compliance with all standards, legislation and Get Living processes, controls and policies
- manage the resident booking process, ensuring compliance with all standards, legislation and Portchester/Get Living processes, controls and policies
- report accurately to the Senior Resident Manager in the team
- manage the move out process
- manage applicant checks, including referencing, ensuring that applicants are correctly screened and commercial risk managed
Requirements
- previous letting/property management experience
- ARLA or equivalent property qualification desirable
- light
- brilliant customer service experience
- health and Safety
- actively solving solutions
- great communicator
- resilient
financial accountant
Requirements
- strong analytical skills
- logical thinking
- excellent interpersonal skills and enjoys building strong relationships at all levels of the business
- high level of attention to detail
- ability to use own initiative, organise and prioritise own workload to deliver to tight deadlines
- proactive, flexible, and easily able to adapt to change
Responsibility
- ad hoc requests to support the Financial Accounting & Reporting team
- take ownership over the accuracy and completeness of accruals and prepayments
- maintain a strong link with the FP&A team to support management reporting and budget process
accounts senior
Responsibility
- other ad hoc tasks as required
- direct debits
- A senior member of the Accounts Receivable team reporting to the Accounts Receivable Manager and supporting other members in the team to resolve matters promptly and accurately
- support members of the AR team on their day to day tasks
manager
Requirements
- single-site or regional operational experience essential
- real Estate / BTR / Residential experience highly desired
- leadership and proven engagement of teams
- demonstrable track record in delivery of process improvement that drive efficiencies and support positive customer experiences
- experience in start-up / growth phase desirable
- industry legislation knowledge
- ARLA or equivalent property qualification highly desired
Responsibility
- manage all new enquiries, viewings and the lettings process, including resident induction
- manage the resident contracting process, ensuring compliance with all standards, legislation and Get Living processes, controls and policies
- ensure any portals are kept up to date, and on a regular basis. I.e. Rightmove uploads daily
- work with Resident Managers to achieve average occupancy level and pricing levels
- be accountable for driving Gross Profit of the neighbourhood through effective property cost management
- lead and empower the neighbourhood operations team to drive a culture of residents first in all aspects of service delivery
- to review ongoing productivity and processes to gain efficiencies and achieve company objectives
- ensure that the neighbourhood team follow the company standards, policies, and property legislation