assist customers with product information, order status, and general inquiries
Salary
salary
Requirements
previous experience in customer service or a related field preferred
excellent communication skills, both verbal and written
strong problem-solving abilities and attention to detail
ability to handle difficult or irate customers with professionalism and empathy
ability to work in a fast-paced environment and multitask effectively
customer service: 3 years
Education
GCSE or equivalent
graphic designer
Working hours
full-time
Responsibility
our portfolio of brands also includes P1 Power Equipment, Evopower, Gardentek & BE Pressure
genpower is the UK & Ireland Distributor for Hyundai Power Products, Scheppach UK and worldwide distributor for JCB Tools and power products
from our 120,000 sqft headquarters in Pembroke Dock and new 100,000sq ft distribution centre in Newport, we distribute to an approved dealer network and direct-to-consumer via our ecommerce channels and specialist online retailers
help to produce internal sales and marketing material to promote the agency and generate sales
Salary
salary
social media executive
Working hours
full-time | Permanent
Salary
salary
Education
bachelor's
Responsibility
develop social media and content strategies, with the aim of increasing brand awareness and customer engagement
our portfolio of brands also includes P1 Power Equipment, Evopower, Gardentek & BE Pressure
ensure content is tailored to each platform based on their purpose, audience and best practices
due to continued expansion, we are presently seeking a Social Media Executive to join the team on a part-time basis
be a leader in the latest social media trends and digital opportunities, identifying opportunities for the team and the business
track performance and make recommendations for optimising content and activity, delivering key improvements where necessary
role: Social Media Executive
monitor and respond to customer feedback, comments and social media posts
Requirements
social media marketing: 2 years
credit controller
Working hours
part-time | Permanent
Salary
salary
Responsibility
our portfolio of brands also includes P1 Power Equipment, Evopower, Gardentek & BE Pressure
we now have a fantastic opportunity for a Credit Controller to join the Finance Team on a permanent basis
role: Credit Controller
location: Pembroke Dock
genpower is the UK & Ireland Distributor for Hyundai Power Products, Scheppach UK and worldwide distributor for JCB Tools and power products
hours: 20 hours per week
from our 120,000 sqft headquarters in Pembroke Dock and new 100,000sq ft distribution centre in Newport, we distribute to an approved dealer network and direct-to-consumer via our ecommerce channels and specialist online retailers
the role will include actively dealing with sales ledger transactions, customer debt collection and queries in a timely manner, as well as supporting the finance team and wider business as we strive to attain our challenging growth plans
Requirements
strong credit control background
excellent communication skills and the ability to build relationships internally and externally
demonstrable attention to detail and accuracy
A flexible team player with the ability to work proactively
financial controller
Working hours
full-time | Permanent
Salary
salary
Responsibility
providing draft monthly management accounts for the Finance Director to agreed timescales
our portfolio of brands also includes P1 Power Equipment, Evopower, Gardentek & BE Pressure
weekly finance reports to management
attending management meetings
liaise with the external auditors to provide information for the Annual accounts
manage Tax, input as required to Corporation Tax & R&D Claim
role: Financial Controller
balance sheet reconciliations and supporting schedules
Requirements
minimum 3 years’ experience in a financial management role
ACCA / CIMA / ACA qualified
strong communication and interpersonal skills
commercially astute
financial Management: 3 years
supervisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
supervising a parts team to solve day-to-day operational issues and reach short and long-term performance goals
deputising for the Parts Operations Manager and Dispatcher as and when required due to holidays/sickness etc
picking and packing parts
assisting with deliveries and stock intake whilst ensuring goods are checked and located correctly
data entry work and compliance checks
working with exploded view diagrams to create an accurate inventory system
contributing to a positive team performance
ensuring that processes are followed and correctly carried out
Requirements
strong knowledge of warehouse/parts operations
good knowledge of health and safety requirements
leadership skills and ability to manage staff
excellent communication skills
strong decision making and problem solving skills
able to work productively, efficiently and effectively
maintains attention to detail and quality
parts Management: 1 year
store manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
taking full responsibility for the performance and day-to-day operations of your store
delivering an improved, and consistent visual customer journey instore which inspires our customers to shop and buy more often
driving sales through understanding and analysing your business drivers
engaging all customers within the shop through selling strategies and techniques
ensuring your shop is well looked after and keeping the shop floor clean, tidy and well merchandised
ensuring all back of house areas are clean, safe and stock is in order
strong daily social media content through Facebook Marketplace, Instagram and Twitter to drive local footfall to the shop
driving sales through utilising a local trade customer book and developing a personal customer database
Requirements
retail sales: 1 year
customer service: 1 year
customer advisor
Working hours
permanent
Salary
salary
Requirements
customer service: 2 years
aftersales: 1 year
Responsibility
frontline support to our customers - dealing with incoming telephone calls, live chat and emails and providing support in the first instance
working to achieve all departmental KPIs including SLAs, quality of call, quality of customer service, efficiency targets etc
to identify and respond to customer feedback left via ecommerce sites, eBay, Amazon, social media, Trustpilot etc
building and developing technical knowledge of our range to ensure best equipped to advise our customers
sales advisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
selling parts to our customers and providing advice via telephone, live chat and email
ensuring orders are processed effectively and dispatched on time
supporting our Aftersales department through the provision of parts, knowledge and advice
working to resolve customer cases using our internal Netsuite and Zendesk systems
achieving personal KPIs and revenue objectives with target customers
utilising all product promotions effectively to achieve specific targets set
identifying and acting on potential sales opportunities within customer base
role Title: Parts Sales Advisor
Requirements
job Types: Full-time, Permanent
technical writer
Working hours
full-time | Permanent
Salary
salary
Responsibility
work closely with the Quality team to ensure all new machines are 100% to spec. If there are any changes then apply these to all channels
compiling and creating product specifications/ files