client manager
3 the last 36 days, recently 2023-08-02
Responsibility
- the Role
- foster client growth
- manage and ensure positive client health by providing support and encouraging adoption and expansion of the Fusion platform
Show more +29 - establish and maintain productive executive relationships within the assigned client portfolio
- we seek can-do people who fit the culture, align with our core values, and prioritize continued personal and professional development
- collaborate with Account Managers to lead executive business reviews
- provide thought leadership related to industry trends and drivers
- fusion is a leading provider of cloud-based software solutions for operational resilience, encompassing risk management, third-party risk management, information technology and security risk, business continuity and disaster recovery, and crisis and incident management
- the Client Success Manager is responsible for ensuring overall client relationship health and satisfaction for a portfolio of assigned accounts by driving user adoption, providing thought leadership related to the industry and Fusion’s solutions to encourage expansion, and resolving issues and escalations to ensure retention
- understand the Fusion product roadmap and how it drives and supports the clients’ key objectives
- recognized by Gartner, Forrester, Deloitte, and more, we seek to build a more resilient world by empowering organizations to make data-driven decisions and helping them achieve greater overall resilience
- core Values
- the CSM is also a key contributor to contract renewals and cross-sell/upsell opportunities by conducting strategic planning and roadmapping of priorities to identify the clients’ key drivers for success
- our values are at the center of our company
- identify, support, and resolve client issues
- this role will manage a portfolio of clients and will build trusted advisor relationships by providing industry insights, sharing best practices, advocating for clients within Fusion, and connecting clients with each other to share ideas
- this role will manage a portfolio of financial services clients and will build trusted advisor relationships by providing industry insights, sharing best practices, advocating for clients within Fusion, and connecting clients with each other to share ideas
- research, troubleshoot, and resolve key issues to ensure client retention
- fusion serves mid-size organizations to Fortune 50 companies across various verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, and education
- the CSM also works closely with other Professional Services teams as well as colleagues in Account Management, Sales, Product, Finance, Product Marketing, and Engineering
- coordinate remediation plans with other Fusion teams
- we are looking to add talented individuals to our team who are passionate about our vision to build a resilient world together and inspired by the challenge of solving key business problems
- they are overarching, building blocks of our culture and can always be used as a consistent reference point our company-wide ethics
- communicate status updates to the client and internally
- identify and document technical and product opportunities for further consideration and troubleshooting by the product management and engineering teams
- fusion Risk Management is a fast-growing, innovative company committed to fostering a supportive, inclusive environment and recognized by the Chicago Tribune and Built in Chicago for its culture
- contribute the client voice within Fusion
- if this sounds like you, read on
- maintain a working knowledge of all Fusion-supported products and technologies
- they are the core ethics and principles that help define our personality as an organization and help give us focus and purpose
- capture and provide “voice of the client” feedback and suggestions for new and incremental product features to Product Management
- partner with Product Marketing to address content gaps based on client intelligence
Requirements
- tenacious spirit with a positive, client-focused attitude
Salary in other companies in the position client manager
| SQUARE ONE PHARMA RESOURCES | 10000 £ | 5833 £ 10000 £ |
| MW RECRUITMENT | 7916 £ | 5833 £ 10000 £ |
| CAREER MOVES | 7680 £ | 5833 £ 10000 £ |
| VENTULA CONSULTING | 6916 £ | 5833 £ 10000 £ |
| BOSTON GROUP | 6266 £ | 5833 £ 10000 £ |
| BUCKLEY CONSULTING | 6093 £ | 5833 £ 10000 £ |
| SOLUTIONS RECRUITMENT | 5833 £ | 5833 £ 10000 £ |
| SoCode | 5833 £ | 5833 £ 10000 £ |
| ATLAS TECHNICA UK | 5833 £ | 5833 £ 10000 £ |
| ORBIS | 5833 £ | 5833 £ 10000 £ |