FRANKLIN FITCH

Responsibility

• manage the daily operations of the EUC team, including service desk support, desktop and mobile device management, and application support
• oversee the operations of the Network Operations Center
• develop and implement service standards, policies, and procedures to ensure the efficient and effective delivery of EUC services
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• ensure 24x7 availability and reliability of our network infrastructure
• establish and maintain relationships with key stakeholders and vendors, ensuring that service levels and contract requirements are met
• lead a team of technicians and engineers to provide exceptional service to our customers
• identify and implement new technologies and solutions to improve end-user experience and productivity
• manage incident and problem resolution, and escalate issues as needed
• develop and maintain documentation, training materials, and other resources to support end-users
• develop and maintain operational procedures and documentation
• manage and mentor EUC team members, providing coaching, feedback, and development opportunities
• continuously improve network monitoring and management tools and processes
• develop and manage the EUC budget, ensuring that resources are allocated effectively and efficiently
• collaborate with other departments to ensure efficient and effective service delivery
• monitor and manage the team's performance to maintain and improve their performance in line with the organization's and team's goals

Requirements

• bachelor's degree in Computer Science, Information Technology, or related field
• experience managing a team and providing leadership, coaching, and mentoring
• experience managing and leading a team of technicians and engineers
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• experience with enterprise-level endpoint management tools such as SCCM, Jamf, or Intune
• experience with network infrastructure technologies, including routers, switches, firewalls, and load balancers
• strong project management and organizational skills, with the ability to manage multiple projects and priorities
• knowledge of network monitoring and management tools, such as SolarWinds, Nagios, or Zabbix
• excellent communication and interpersonal skills, with the ability to establish and maintain relationships with stakeholders across the organization
• excellent communication and interpersonal skills
• strong analytical and problem-solving skills
• ability to work in a fast-paced environment and manage multiple priorities
• 5+ years of experience in end-user computing, desktop and mobile device management, and application support
• 5+ years of experience managing a Network Operations Center

Earnings for position manager

Responsibility

• deploy patches on hardware, software, networks, and environments, and support the architecture and integration of technical solutions
• serve as the point of escalation for user support requests delivered through the service desk ticketing system
• collaborate with Level 1 and 2 IT support teams worldwide to provide exceptional support to end-users
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• create and maintain documentation of processes and procedures, and review and enhance existing documentation
• research and document major incidents and problems, and develop complete documentation of impact and root cause analysis
• ensure compliance with security policies and procedures

Requirements

• knowledge of HaloIT, JIRA, or other ticketing solutions, and demonstrable documentation skills
• experience with Office365, Azure, Intune, Teams, OneDrive, SharePoint
• microsoft Windows Desktop and Server
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• microsoft RDS and RemoteApp
• understanding of networking such as WAN, Routers, Switches and Wireless
• previous experience working in an IT provider or consultancy

Earnings for position infrastructure engineer

Responsibility

• provide on-site technical support and service to customers, including troubleshooting and resolving technical issues
• perform routine maintenance and upgrades of hardware and software systems
• conduct training sessions for customers to educate them on product features and best practices
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• collaborate with cross-functional teams, including sales and engineering, to provide exceptional customer service
• maintain accurate and up-to-date documentation of customer interactions and technical issues

Requirements

• strong knowledge of networking, hardware, and software systems
• excellent problem-solving and analytical skills
• ability to work independently and manage multiple priorities
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• strong communication and interpersonal skills
• strong knowledge of Microsoft Desktop OS
• knowledge of Incident Management
• knowledge and practical experience troubleshooting and supporting local area data networking
• 2+ years of experience in a customer-facing technical support role

Earnings for position field engineer

Responsibility

• collaborate with cross-functional teams to identify infrastructure requirements and propose solutions that align with business objectives
• develop and implement best practices and standards for infrastructure operations and ensure compliance with security protocols
• troubleshoot complex infrastructure issues, perform root cause analysis, and implement appropriate corrective actions
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• continuously assess and optimize the performance, scalability, and reliability of our infrastructure systems
• stay up to date with emerging technologies and industry trends, and recommend innovative solutions to improve infrastructure efficiency
• supporting the continued growth within the Implementation team
• troubleshoot and resolve complex technical issues related to Mac systems

Requirements

• strong expertise in infrastructure design, implementation, and maintenance, including network architecture, server administration, storage solutions, and cloud platforms
• experience with Microsoft 365 administration, including Exchange Online, SharePoint, and Teams
• in-depth knowledge of VMware virtualization technologies, such as vSphere and vCenter
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• familiarity with backup and disaster recovery solutions, including experience with backup software and configuring backup policies
• solid understanding of security protocols and experience implementing and maintaining security measures within an infrastructure environment
• excellent leadership and team management skills, with the ability to inspire and motivate a team towards achieving goals
• strong problem-solving and analytical abilities, with the capacity to handle complex infrastructure challenges
• effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders

Earnings for position senior infrastructure engineer

Responsibility

• active Directory
• exchange
• participate in projects and other initiatives as required

Requirements

• experience using Active Directory for user and computer administration
• strong knowledge of O365 and Windows systems
• experience in Group Policy administration
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• strong knowledge of Active Directory
• experience working with application packaging and deployment via SCCM and Intune
• good understanding of VMware
• work with legal applications to maintain the company's IT infrastructure
• working knowledge of InTune, Conditional Access, Exchange Online
• proven experience working within IT Service Delivery
• working knowledge of CISCO troubleshooting
• strong analytical and problem-solving skills
• excellent communication skills, with the ability to communicate technical information in a clear and concise manner
• ability to work effectively both independently and in a team environment

Earnings for position support engineer