FOX GROUP INTERNATIONAL is looking for employees for positions:
operations manager
Working hours
full-time
Responsibility
fox Group International are one of the leading providers of aesthetic, cosmetic and pharmaceuticals products
we are a beauty & aesthetic business that have disrupted the market with an innovative e-commerce platform
line management of customer service, onboarding and customer success team
supporting with the team onboarding, training, and development during the product launch and beyond
oversee delivery of monthly revenue targets meeting or exceeding budgeted expectations
oversee resource management within the operation ensuring the customers business requirements are met or exceeded
lead and attend meetings as necessary to perform day to day duties
handle enquiries efficiently, go above and beyond for customers and staff demonstrate a can-do attitude
customer service team leader
Working hours
full-time
Responsibility
fox Group International are one of the leading providers of aesthetic, cosmetic and pharmaceuticals products
we are a beauty & aesthetic business that have disrupted the market with an innovative e-commerce platform
we are looking for a fun, friendly and ambitious Customer Service Team Leader to oversee the customer service team's responsibilities
processing Customer Orders
supporting customers to register, order and track parcels via our website
approving new customers' accounts ensuring the correct documents have been provided
do you fancy working 4 days per week, without taking a pay cut? If the answer is yes, read on…
answering customers' queries via phone, email, social media, and WhatsApp
Requirements
coach and mentor a team of Customer Service Advisors
hold 121s and development reviews with all team members
bring creative ideas and suggestions on ways the company can improve growth within the customer service team
working closely with the Customer Service Manager and operational leads
support with customer service responsibilities at busy time frames
create detailed feedback reports for management on how the team is performing and relevant updates
handle escalated Customer complaints
give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible
sales manager
Working hours
full-time
Responsibility
fox Group International are one of the leading providers of aesthetic, cosmetic and pharmaceuticals products
we are a beauty & aesthetic business that have disrupted the market with an innovative e-commerce platform
drive performance, motivate and inspire a large team of Account Managers and a Sales Team Leader
setting clear KPI’s across the team and monitoring performance closely
identify and implement training needs to improve team performance
use your solid understanding of sales methodologies which you can draw on to coach and develop your team
create and sustain a lively and motivational sales environment across the team bringing the Fox Group values to life
deliver regular coaching sessions to constantly drive performance forward
management accountant
Working hours
full-time
Responsibility
fox Group International are one of the leading providers of aesthetic, cosmetic and pharmaceuticals products
we are a beauty & aesthetic business that have disrupted the market with an innovative e-commerce platform
monthly Management accounts preparation
monthly VAT return preparation
year-end accounts preparation
year-end audit preparation
liaising with auditors throughout to support their requests
day-to-day payments – suppliers, purchasing of FX etc
customer service representative
Working hours
full-time | Contract
Responsibility
processing Customer Orders
meet companies KPI’s, values and goals
supporting customers to register, order and track parcels via our websites
approving new customers accounts ensuring the correct documents have been provided
answering customers queries via phone, email, social media and WhatsApp
customer service advice and support
handle enquiries efficiently, go above and beyond for customers and staff demonstrating a can-do attitude
assisting in customer collections which may mean handling cash
digital marketing executive
Working hours
full-time
Responsibility
implement and manage paid digital campaigns across Paid Social & PPC
working with our external agency to improve the paid search customer journey and ad account structure
develop digital marketing campaigns across paid search, paid social media
optimise campaigns daily to ensure budgets are invested as effectively as possible, delivering maximum performance and ROI
support the Senior Ecommerce Lead with general website tasks including updates to pricing, content, category pages on the website
optimise conversion rates, CTR and CPC whilst making the most of automation, where possible
work in collaboration with the creative, campaign and content team
identify new areas for growth and new channels to test, such as TikTok, YouTube and display etc
communications officer
Working hours
full-time
Responsibility
generate, develop, and evaluate engaging and effective internal and external communications
develop, write, deliver, and evaluate effective communication plans, campaign, and project plans
specialise in garnering media attention across all brands within Fox Group
build relationships with key industry press by continuously nurturing these relationships to increase our free press opportunities
act as the first point of contact for crisis communications management
create powerful award submissions across all departments of the business
manage Fox Group’s internal communications programme, ensuring the timely delivery of communications including newsletters, updates and intranet management
act as a brand ambassador to ensure the consistent use of the Fox Group brand and tone of voice across the company
pharmacist
Working hours
full-time | Permanent
Responsibility
ensure prescriptions meet the requirements to be legally valid
ensure all prescriptions are accurately dispensed, labelled correctly and that clinical safety is observed at all times
ensure legal compliance of the pharmacy as a whole and adherence to SOPs
supervise, train, and support other pharmacy team members such as pharmacy dispensers, accuracy checkers and pharmacy technicians
lead and manage the team in the absence of the Superintendent Pharmacist
use pharmacy systems to maintain accurate records and remain compliant
conduct continual process reviews through observation, audits and risk assessments
remain fully accountable for legal and ethical decisions within the pharmacy
customer service advisor
Working hours
full-time | Permanent
Responsibility
processing Customer Orders
meet companies KPI’s, values and goals
supporting customers to register, order and track parcels via our websites
approving new customers accounts ensuring the correct documents have been provided
answering customers queries via phone, email, social media and WhatsApp
customer service advice and support
handle enquiries efficiently, go above and beyond for customers and staff demonstrating a can-do attitude
assisting in customer collections which may mean handling cash
Requirements
customer service: 1 year
design manager
Working hours
full-time | Permanent
Responsibility
we are looking for a creative, highly experienced Designer looking for the next step in their career
focusing primarily on branding digital, social and print
you’ll be a team player, ensuring that delivery is of the highest standard, both creatively and technically
you will embrace the variety of work, enjoy the buzz of a dynamic working environment and be brimming with creative ideas
creation of assets for use across web, email, and social media platforms; as well as print
responsibility for the rollout and ownership of new brand look and feels, as set by Creative Lead
comfortable and competent at managing and directing individuals - management of a Mid-senior Designer and Mid-weight Designer
we’re looking for someone with strong creative vision and enthusiasm - you will bring your ideas, passion, and problem-solving approaches to help us deliver fresh, creative solutions