FORRESTER & FORRESTER  Salary

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61 ST MARY STREET CHIPPENHAM SN15 3JH
TIN: 02347443
 Law
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FORRESTER & FORRESTER
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FORRESTER & FORRESTER is looking for employees for positions:

researcher

  • researcher
  • business development

Language

  • english
  • italian
  • spanish
  • french
  • german

Responsibility

  • help analysts conduct market research, analyze findings, and produce content and presentations
  • conduct secondary research using industry sources and analyzing Forrester and third-party data
  • convey research findings through written reports, data visualizations, videos, and infographics
  • create presentations for Forrester events, consulting, conferences, webinars, etc
  • develop a deep understanding of European consumer behaviour and the customer experience methodologies firms employ
  • as needed, help the research team work with Forrester’s sales, marketing, and editorial teams
  • develop and deliver European Customer Experience Index , Net Promoter Score℠ , and CX teams benchmarking content to guide clients’ CX strategies
  • design and conduct primary research by planning and conducting telephone interviews, fielding online surveys, and conducting systematic assessments of companies’ websites and apps

Requirements

  • A strong academic record, preferably a BA/BS degree; equivalent education through previous work experience or certification is considered
  • two to three years’ relevant work experience in customer experience, marketing, market research, or consulting
  • success in working with data to surface meaningful insights; background in survey design, analysis, and data management is a plus
  • proficiency in productivity tools ; experience with survey tools such as Qualtrics is preferred
  • an understanding of CX trends, technologies, and methodologies
  • experience in conducting UX reviews, developing customer journey maps, or performing data analysis is a plus
  • the ability to write clear, concise reports and analysis
  • excellent project management and organizational skills