technician
Responsibility
- we are looking for an enthusiastic and organised 2nd Line Support Engineer to join our existing small team, based in Hackney
- an escalation point for the junior team members
- respond to incoming emails and answer telephone calls
Show more +10 - capture and log the end-user requirements/Incident in detail
- delivering technical fixes
- investigate and trouble-shoot incidents and apply resolutions
- process Service Request, following the agreed procedures
- the role will be diverse and offers an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests and incidents
- opportunity to shadow & support senior engineer in technical projects
- this role is suited to an individual who is keen to learn and develop but enjoys owning a problem, seeing it through to resolution
- tenant integrations e.g. backups
- follow the escalations procedure when requiring third line support
- the successful candidate will be driven to go the extra mile to help our clients resolve their IT issues. They should be able to work well in a team but also independently
Requirements
- working knowledge of the Microsoft 365 cloud, Exchange Online, OneDrive, SharePoint and Teams
- excellent working knowledge of Microsoft client operating systems and applications
- network troubleshooting skills with routers, firewalls, switches, and WAN connectivity
Show more +11 - knowledge of Ubiquity firewalls and Draytek routers would be beneficial
- strong working knowledge of Microsoft server products, including Microsoft Server, Hyper-V, Microsoft Exchange, Intune, Azure etc
- knowledge/experience of virtualisation technologies is a distinct advantage
- associate or professional certifications are desire-able
- 2nd Line Support: 3 years
- customer service: 3 years
- mac Support
- A minimum of 3 years+ experience as a Second line engineer working within a MSP environment
- technical support: 3 years
- attending customer sites as required
- creating and updating customer documentation
Salary in other companies in the position technician
| APPRENTIFY | 15000 £ | 5916 £ 15000 £ |
| ADVANCED COMPUTER SYSTEMS GROUP | 8800 £ | 5916 £ 15000 £ |
| WOOD | 8200 £ | 5916 £ 15000 £ |
| HEAD HUNTER RESOURCING | 7000 £ | 5916 £ 15000 £ |
| NOTEBOOK ASSESSMENT SERVICES | 7000 £ | 5916 £ 15000 £ |
| ORION | 6700 £ | 5916 £ 15000 £ |
| WAYPOINT GLOBAL | 6400 £ | 5916 £ 15000 £ |
| YOUR MEDICAL SERVICES | 6000 £ | 5916 £ 15000 £ |
| PEOPLE WITH PEOPLE | 5920 £ | 5916 £ 15000 £ |
| FRONTLINE HEALTH PROFESSIONALS | 5916 £ | 5916 £ 15000 £ |