FORGE DYNAMIC  Salary

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MONOHAUS UNIT 16 143 MARE STREET LONDON E8 3FW ENGLAND
TIN: 06432973
 IT-Services
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FORGE DYNAMIC
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FORGE DYNAMIC is looking for employees for positions:

technician

  • technician
  • support engineer

Working hours

  • full-time | Permanent

Responsibility

  • we are looking for an enthusiastic and organised 2nd Line Support Engineer to join our existing small team, based in Hackney
  • an escalation point for the junior team members
  • respond to incoming emails and answer telephone calls
  • capture and log the end-user requirements/Incident in detail
  • delivering technical fixes
  • investigate and trouble-shoot incidents and apply resolutions
  • process Service Request, following the agreed procedures
  • the role will be diverse and offers an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests and incidents

Education

  • A-Level or equivalent

Requirements

  • working knowledge of the Microsoft 365 cloud, Exchange Online, OneDrive, SharePoint and Teams
  • excellent working knowledge of Microsoft client operating systems and applications
  • network troubleshooting skills with routers, firewalls, switches, and WAN connectivity
  • knowledge of Ubiquity firewalls and Draytek routers would be beneficial
  • strong working knowledge of Microsoft server products, including Microsoft Server, Hyper-V, Microsoft Exchange, Intune, Azure etc
  • knowledge/experience of virtualisation technologies is a distinct advantage
  • associate or professional certifications are desire-able
  • 2nd Line Support: 3 years