operations manager
Responsibility
- assisting the Operations and Delivery Director in the technical integration of new customer accounts
- managing integration and operational queries from customers
- implementing processes to ensure the smooth running of the Operations function
Show more +6 - assisting the Operations and Delivery Director with third-party security audits
- supporting key clients for live broadcast events
- to understand the core products and technical implementation of services
- to gain a good understanding of the industry regulations and ongoing service-related compliance
- assisting the Operations and Delivery Director with policy and process documentation updates
- day to day you will work closely with the Client Services and Commercial teams to help smoothly integrate new clients, offer technical and operational support for customer queries and assist with compliance and regulatory advice regarding new services
Requirements
- experience in an operations role
- experience within the mobile telecoms industry
- proven track record of working with clients in a high pressure fast paced environment
Show more +3 - have a strong analytical background to identify and understand technical issues
- strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
- excellent written and verbal communication skills
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