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FOCUS FIRE AND SECURITY is looking for employees for positions:
planner
planner
Working hours
full-time | Permanent
Language
english
Responsibility
retrieve all telephone and e-mail messages, ensuring that they are responded to professionally and in a timely manner
managing all accommodation requests for engineers within your region
obtain all engineer qualifications required for site visits
communicate efficiently with service engineers and service manager
input corrective and preventative calls onto the service and planning system with a high level of accuracy
the core focus of this role is to efficiently schedule and dispatch work to Service & Maintenance Engineers to enable timely completion of corrective and preventative maintenance visits in line with customer requirements and service schedules
logging calls on System and obtain detailed site information from clients in relation to service visits
you must demonstrate excellent customer service skills to your internal and external customers and possess excellent attention to detail with the ability to work well under pressure
Education
GCSE or equivalent
Requirements
demonstrate excellent communication skills both on the telephone and face to face
ability to work in a team and individually
good attention to detail
good geographical knowledge of UK Regions
self motivated and encourage and promote a calm working environment
demonstrate excellent time management skills
experience in the use of planning would be advantageous
production Planning & Scheduling Occupations: 2 years
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