manager
4 the last 283 days, recently 2023-06-16
Responsibility
- serve as the primary point of contact and advocate for our customers, ensuring their success and satisfaction
- serve as a primary liaison to a set of customers
- build and maintain strong relationships with key stakeholders, understanding their unique goals and challenges
Show more +34 - sit in on customer meetings and provide client demos of our software
- respond to quote and requote requests in a timely and accurate manner
- onboard new customers and guide them through the implementation process, ensuring a smooth and seamless transition
- serve as an 'account manager' providing after-sales support
- work on and develop initiatives to drive product adoption, administrative optimization, and customer satisfaction with our services
- respond to tender/bid requests in a timely and accurate manner
- proactively engage with customers to understand their evolving needs and provide tailored solutions to drive maximum value
- suggest improvements on clients content and identify what can be adjusted to achieve the best results
- continuously improving through open, honest feedback and collaboration
- provide ongoing support and troubleshooting assistance, addressing customer inquiries and issues in a timely and effective manner
- identify upsell opportunities, where you will be awarded with bonuses on the successful purchase of these
- identify opportunities to offer additional services and proactively suggest these to clients
- collaborate closely with internal teams, including Sales, Marketing, and Development, to align customer needs with company objectives
- create content to provide resources to help aid customers FAQ's
- accurately cost proposals and price them to meet agreed margin requirements for the business
- conduct regular business reviews with customers, delivering insights and recommendations to optimize their cloud solutions
- ensure retention and satisfaction of all assigned clients
- identify resourcing requirements and ensure resources are available to meet client requirements
- identify opportunities for upselling and cross-selling, working closely with the Sales team to drive revenue growth
- you will be our first point contact for support on our hiring portal, offering support and advice to our customers on how to get the best out of our system
- collect feedback, testimonials and reviews
- manage the process from enquiry/request for proposal through quotation/tender to acceptance and providing an effective hand-over to the Production Manager as a 'live’ project
- negotiate a timetable for delivery with clients
- be responsible for delivering workshops to educate customers on product best practices, watchpoints and setup, as well as hosting operational calls to review issues/escalations and track initiative progression
- agree a full specification for the project with the client, including scope, sign-off procedure, budget and timelines
- to create environments in which we and our customers can be successful, delivering value through secure, lean, automated operations whilst looking for opportunities for innovation
- share in-depth Google Workspace expertise to support the technical relationship with our customers, including product and solution briefings, proof-of-concept work, and the coordination and prioritisation of solutions impacting customer adoption of Google Cloud
- consult with clients to establish their actual needs and ensure that what we are quoting for meets those needs; proactively advise customers on the most appropriate solution to meet their requirements
- ensure clients are fully aware of Green Ink scheduling requirements, time allocation and deadlines for client response
- work cross-functionally to troubleshoot and escalate issues as needed for customers including interactions with our teams to make movement on getting issues resolved
- maintain, build and develop relationships within existing clients
- establish and develop relationships within new clients
- present to clients either in person or over Skype/Microsoft Teams/Zoom/phone as required
- ensure Production Manager and Project Managers are fully aware of client requirements/specifications
Requirements
- excellent understanding of technology and security fundamentals
- experience in Google Workspace or GCP
- experience with on-premise and cloud-based mail delivery, routing, and filtering technologies
Show more +18 - experience with PaaS and SaaS technologies including collaboration tools, identity and access management
- experience in mobile device management and relevant 3rd party integrations
- excellent organizational, analytical and influencing skills
- experience with cloud security including identity and access management , SSO, OAuth, and 2-step verification
- proven experience in a Customer Success or Account Management role, preferably in the technology or software industry
- experience in customer success is desirable
- green Ink is recruiting for a full-time, permanent, home-based, Quotes & Tenders Manager
- an understanding of Salesforce and its applications is highly desirable
- strong written and verbal communication skills
- experience with data loss prevention , retention and e-discovery technologies
- excellent interpersonal and communication skills, with the ability to build rapport and influence at all levels of an organization
- detail oriented and analytical
- ability to quickly learn, understand and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space
- demonstrated problem-solving and analytical abilities, with a track record of identifying customer needs and delivering effective solutions
- proactive, process-driven and a problem solver
- self-motivated and results-oriented, with the ability to work independently and as part of a team
- experience in technical project/programme management, either in corporate IT, professional services, consulting or product development or 4 years of experience in an IT system administrator role
- exceptional organizational and time management skills, with the ability to prioritize and multitask in a fast-paced environment
low salary - 39% lower than the average in this position
Earnings for position manager
manager - How much money do you make working at this position?
Average salary at company FLOODER is 2291£.
The national average salary is 3300£.
1500 £
Lowest
Lowest
3900 £
Average
Average
6300 £
Highest
Highest
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