administrator
Responsibility
- as an IT Admin, your mission will be to provide world-class IT customer service and support to the Meraki employees
- ● Respond to service desk tickets and provide support for reported customer problems, software, and hardware
- ● Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately
Show more +8 - A solid sense of ownership, immaculate customer service skills, and a proactive mindset is required
- ● Work closely with the procurement team on inventory management
- ● Assist with support and management of our SaaS environment
- ● Document your solutions, build how-to guides and maintain documentation
- ● Note trending problems and work with IT leadership to seek out and fix root causes
- ● Manage process improvement projects related to improving the end-user support experience
- working alongside the Meraki Global IT team, you will support our internal customers, and be an escalation point for the local and regional support team
- ● Troubleshooting and support for all end-user issues: mobile, desktop, audio/video, peripherals, etc. Perform problem escalation as required
Requirements
- ● Basic knowledge of audio/video troubleshooting and support
- ● Ability to prioritize and address multiple tasks in a dynamic work environment
- ● Excellent written and verbal communication skills
Show more +10 - ● Ability to participate in a schedule that may include after-hours and weekend support
- ● 3-5 years of Service Desk experience in a regional role that includes ticket workflow and queue management
- ● Must have outstanding customer service skills especially supporting remote users over chat, ticketing, video, or screen sharing solutions
- ● Proven background in Mac and PC software and hardware troubleshooting
- ● Experience with low- and no-code solutions , or experience with scripting languages like Python, Bash, or Google Apps Script is a big plus
- ● Experience with Okta, Duo, Jira, Confluence, Slack, Google Apps, MS Office for Mac and PCs, or Zendesk is a plus
- ● Project management experience is a plus
- system administration: 4 years
- job Types: Full-time, Temporary contract
- contract length: 3 months
Trade
- administrative Assistance
- Administrative Assistance
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