FLINT INTERNATIONAL Salary
BRE SITE BUILDING 3 BUCKNALLS LANE GARSTON WATFORD WD25 9NH ENGLAND
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Earnings on positions in FLINT INTERNATIONAL
FLINT INTERNATIONAL is looking for employees for positions:
administrator
Trade
- administrative Assistance
- Administrative Assistance
Responsibility
- as an IT Admin, your mission will be to provide world-class IT customer service and support to the Meraki employees
- ● Respond to service desk tickets and provide support for reported customer problems, software, and hardware
- ● Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately
- A solid sense of ownership, immaculate customer service skills, and a proactive mindset is required
- ● Work closely with the procurement team on inventory management
- ● Assist with support and management of our SaaS environment
- ● Document your solutions, build how-to guides and maintain documentation
- ● Note trending problems and work with IT leadership to seek out and fix root causes
Requirements
- ● Basic knowledge of audio/video troubleshooting and support
- ● Ability to prioritize and address multiple tasks in a dynamic work environment
- ● Excellent written and verbal communication skills
- ● Ability to participate in a schedule that may include after-hours and weekend support
- ● 3-5 years of Service Desk experience in a regional role that includes ticket workflow and queue management
- ● Must have outstanding customer service skills especially supporting remote users over chat, ticketing, video, or screen sharing solutions
- ● Proven background in Mac and PC software and hardware troubleshooting
- ● Experience with low- and no-code solutions , or experience with scripting languages like Python, Bash, or Google Apps Script is a big plus