FLEXIANT Salary
NORTHGATE HOUSE NORTH GATE NOTTINGHAM NG7 7BQ UNITED KINGDOM
TIN: 11808799
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Earnings on positions in FLEXIANT
FLEXIANT is looking for employees for positions:
support engineer
Working hours
- full-time | Permanent
Language
- english
Responsibility
- first line response to incidents, change requests and other support related activities, which are received, from clients or partners
- respond, log, and manage tickets for clients requiring technical assistance, primarily relating to their cloud or hosting services
- work within service level agreements to ensure timely response to client issues
- ensuring adherence to ITIL Service Management policies and procedures
- provide remote hands support within our Datacentres for customers or Internal operations, including hardware installation, cabling, and patching
- communicating with and updating clients on matters relating to their services, always striving to ensure the highest possible levels of client satisfaction
- platform administration, first and second line troubleshooting of our cloud infrastructure, assisting in the resolution of incidents in consultation with other team members
Requirements
- IT support: 2 years
- linux: 2 years