customer service representative
10 the last 309 days, recently 2023-09-23
Responsibility
- company Description
- answering a range of incoming enquiries via telephone, email and live chat - assisting customers in using Fixters' service
- investigating more complex queries by liaising with garages and internal colleagues, before following up with customers to provide a resolution
Show more +19 - alongside your colleagues at our offices in Angel, you'll be the first point of contact for our customers
- we founded Fixter to bring car maintenance into the 21st century. Because we believe booking an MOT in this day and age should be as simple as booking a taxi, or ordering a takeaway. Simple, streamlined and stress-free. And completely on demand
- join an innovative start-up at an exciting time in our growth journey
- your chance to join an innovative start-up at an exciting time in our growth journey
- we work hard to look after our customers at Fixter, but we also work hard to look after our teams - offering a competitive salary, bonus, fun social events outside of work - and much more to make sure you feel valued when working with us
- we work hard to look after our customers at Fixter, but we also work hard to look after our teams - offering a competitive salary, bonus, fun social events outside of work - and much more to make sure you feel valued as part of our team
- so, now is a super exciting time to join us
- taking ownership for first call resolution where possible - whilst being confident to escalate or ask for advice when unsure, keeping customers updated each step of the way
- now is a super exciting time to join us
- we work hard to look after our customers at Fixter, but we also work hard to look after our teams - offering flexible hybrid working, your own Mac to work from home with, a competitive salary, bonus, fun social events outside of work - and much more to make sure you feel valued as part of our team
- customer engagement of all types will be your passion, as you'll also liaise with our garage partners to help manage our customers’ bookings with a high level of care
- working as part of a team, you'll remain proactive and always look for ways to help your colleagues and in turn, your customers
- A fantastic opportunity has arisen at Fixter on our growing Customer Service team
- to be successful in this role, you'll already have experience handling incoming calls from members of the public, covering a wide range of enquiries
- however, if you don't have experience in a similar environment, but can demonstrate excellent customer service skills in another environment and are keen to learn - we'd love to hear from you
- to be successful in this role, you'll already have experience handling a high volume of incoming calls from members of the public, covering a wide range of enquiries
- you'll play an integral role in driving customer success for the company through this pivotal point in our growth, and beyond - so it's key that you've worked in a busy environment before , to confidently assist and guide customers through their journey with us
- since our launch in 2017, we have expanded to over 100 towns and cities across the UK and Europe, and are now trusted by thousands of car owners every month to take care of their cars! We have recently joined forces with Renault Group to continue our UK expansion and launch our service in France
- be confident in providing solutions, and escalating where required
Benefits
- service car
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